Front Office Supervisor

The Brehon Hotel & Spa; Killarney; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Hot Meals Provided on Duty

Employee of the Month Awards

Employee Assistance Programme

Family & Friends Rate

Employee Referral Bonus

Rewards for Years of Service

Flexible Schedule

Job summary

The Brehon Hotel & Spa in Killarney is seeking a confident Front Desk Receptionist to deliver warm, first-class service and manage guest check-in/check-out experiences. You will support guests with inquiries, bookings for meals and spa services, and collaborate with the team to maintain high service standards.

Ideal candidates have 2+ years as a Front Desk receptionist in a 4- or 5-star hotel, strong communication and organisational skills, and a proactive, guest‑oriented attitude.

Qualifications

• Minimum 2 years proven experience as Front Desk receptionist within a 4/5 stars Hotel
• Experience in a similar role in a 4 or 5 stars Hotel will be an advantage
• Warm, friendly, positive personality with a genuine interest in guest care
• Team player and also willing to use own initiative when needed
• Good communication skills required
• Organisational skills are a must

Responsibilities

• Welcoming and checking in guests on arrival and setting the tone for a great experience
• Helping with guest queries to maximise their enjoyment of their stay including helping with meal and spa bookings
• Liaise with the manager on a weekly basis with regard to any issues / incidents which may occur in the Front Desk
• Ensuring all guest billing, accounts are accurate and presented to the guest for payment part of their departure
• Supporting team members in all areas as Front Desk is a source of information for the whole team

Skills

Customer service

Communication skills

Organisational skills

Job description

Do you want to join a fun, vibrant team working in the luxury 4* Brehon Hotel & Spa in beautiful Killarney?

Our Front Office Reception Team offer a warm and friendly service to our guests and you will create that all important first and last impression of the hotel. We require a confident individual with an outgoing personality who can provide first class customer service in a professional manner. We believe it is the people we employ that make the difference to the experience of our guests, and that is why we are looking for someone who is ready to go above and beyond in everything they do.

The main duties will include:

• To ensure the delivery of a high standard of customer care and service is provided at all times in every area of the business .
• To ensure new staff have had the adequate training to deliver the highest standard of customer service.
• Rostering adequate levels of staff in conjunction with the manager.
• To liaise with the manager on a weekly basis with regard to any issues / incidents which may occur in the Front Desk
• To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay from all departmental personnel
• Welcoming and checking in guests on arrival and setting the tone for a great experience
• Helping with guest queries to maximise their enjoyment of their stay including helping with meal and spa bookings, recommending attractions to visit.
• Ensuring all guest billing, accounts are accurate and presented to the guest for payment part of their departure.
• Supporting team members not just those who work on the Front desk but in all areas as Reception is a source of information for all the team.

The ideal Candidate:

• Experience in a similar role in a 4 or 5 stars Hotel will be an advantage
• Minimum 2 years proven experience as Front Desk receptionist within a 4/5 stars Hotel
• Warm, friendly, positive personality with a genuine interest in guest care
• Team player and also willing to use own initiative when needed
• Good communication skills required
• Organisational skills are a must

Reasons to apply:

• A Welcoming & Supportive Team Environment
• Opportunities for Professional Development & Growth
• Hot Meals Provided on Duty
• Employee of the Month Awards
• Employee Assistance Programme
• Family & Friends Rate
• Employee Referral Bonus
• Rewards for Years of Service
• Flexible Schedule

We look forward to hearing from you!