Front Office Manager

3D Personnel Ltd; Galway; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Food allowance

Company events

Job summary

3D Personnel is recruiting an experienced Front Office Manager for a well-established hotel in Galway. You will lead the Front Office team, drive guest service excellence, and partner with other departments to maximise occupancy and revenue.

You will oversee check-in/check-out, mentor staff, and ensure compliance with policies and safety standards while delivering memorable guest experiences. This role is permanent and on-site, with a strong emphasis on leadership and hospitality excellence.

Qualifications

• Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.
• Strong leadership and people management experience.
• Excellent customer service and guest relations skills.
• Strong organisational and time management abilities.
• Commercial awareness with an understanding of hotel revenue and budgeting.
• Experience using hotel property management systems such as Opera, Hotsoft, or similar.
• Strong IT skills, including Microsoft Office.
• Excellent communication and interpersonal skills.
• Fluent written and spoken English.
• Ability to work in a fast-paced hospitality environment.

Responsibilities

• Lead and manage the Front Office team on a daily basis.
• Ensure exceptional guest service standards are maintained.
• Oversee smooth and efficient check-in and check-out procedures.
• Build a customer-focused culture and lead by example.
• Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.
• Monitor and maintain the accuracy of guest and booking information within hotel systems.
• Respond to guest feedback and implement improvements where required.
• Maximise room revenue through effective yield management and occupancy strategies.
• Support sales initiatives, group bookings, and promotional activities.
• Prepare departmental reports and monitor performance metrics.
• Recruit, train, mentor, and develop Front Office team members.
• Manage staff rotas in line with business requirements.
• Conduct performance reviews and support ongoing staff development.
• Attend management meetings and contribute to operational projects.
• Provide Duty Manager cover when required.
• Ensure full compliance with Health & Safety, Security, and Company policies.

Skills

Front Office leadership

Guest service excellence

Team development

Communication skills

Organizational skills

Time management

Commercial awareness

Problem solving

English proficiency

Tools

Opera PMS

Hotsoft PMS

Microsoft Office

Job description

3D Personnel is recruiting an experienced Front Office Manager for a well-established and highly regarded hotel in Galway. This is an excellent opportunity for a hospitality professional with strong leadership skills and a passion for guest service to take ownership of a busy Front Office operation. The successful candidate will lead by example, manage and develop a dedicated team, and ensure every guest enjoys a seamless and memorable experience.

The Role

As Front Office Manager, you will oversee the day-to-day running of the Front Office department while maintaining the highest standards of customer service, team performance, and operational efficiency. This is a hands-on management role where you will work closely with senior management and other hotel departments to drive guest satisfaction and commercial success.

Key Responsibilities

• Lead and manage the Front Office team on a daily basis.


• Ensure exceptional guest service standards are maintained at all times.


• Oversee smooth and efficient check-in and check-out procedures.


• Build a customer-focused culture and lead by example.


• Work closely with Reservations, Sales, Housekeeping, and other departments to ensure effective communication and guest satisfaction.


• Monitor and maintain the accuracy of guest and booking information within hotel systems.


• Respond to guest feedback and implement improvements where required.


• Maximise room revenue through effective yield management and occupancy strategies.


• Support sales initiatives, group bookings, and promotional activities.


• Prepare departmental reports and monitor performance metrics.


• Recruit, train, mentor, and develop Front Office team members.


• Manage staff rotas in line with business requirements.


• Conduct performance reviews and support ongoing staff development.


• Attend management meetings and contribute to operational projects.


• Provide Duty Manager cover when required.


• Ensure full compliance with Health & Safety, Security, and Company policies.

About You

You will be an experienced hospitality professional with a proven ability to lead teams and deliver outstanding guest experiences.

Requirements

• Previous experience in a Front Office Manager, Assistant Front Office Manager, or similar hotel management role.


• Strong leadership and people management experience.


• Excellent customer service and guest relations skills.


• Strong organisational and time management abilities.


• Commercial awareness with an understanding of hotel revenue and budgeting.


• Experience using hotel property management systems such as Opera, Hotsoft, or similar.


• Strong IT skills, including Microsoft Office.


• Excellent communication and interpersonal skills.


• Fluent written and spoken English.


• Ability to work in a fast-paced hospitality environment.

What's on Offer?

• Permanent full-time position


• Competitive salary package


• Food allowance


• Company events


• Ongoing training and development opportunities


• Opportunity to join a successful and supportive hotel management team


• Career progression within a growing hospitality business

Applicants must have the legal right to work in Ireland.

We are an Equal Opportunities Employer.