Senior Forward-Deployed Product Manager, AI CX

Intercom; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Fin is seeking a Forward Deployed Product Manager to work directly with strategic customers deploying Fin, tailoring deployments, and driving measurable value. You’ll operate at the intersection of sales, success, and product, turning field insights into real product improvements.

You will collaborate with Sales, Success, and R&D to deliver cohesive deployments, champion AI capabilities, and help shape the deployment playbooks while ensuring customer outcomes stay front and center.

Qualifications

• No minimum years required; focus on impact and potential.
• Proven ability to communicate with executives and engineers.
• Fluency with modern tech stacks including APIs, SaaS, and LLMs.
• Ability to pull and interpret data to back deployment plans.
• Strong cross-functional collaboration across teams.
• Comfort in ambiguous, fast-changing environments.

Responsibilities

• Own outcomes for a portfolio of strategic customers deploying Fin.
• Pitch, demo Fin, scope the solution, and configure deployment.
• Unblock blockers from gaps, integrations, or cross-functional snags.
• Be the AI expert in the room for customer conversations.
• Partner with Sales, Success, and R&D to present a unified team.
• Capture field learnings and feed input into the product roadmap.
• Develop deployment playbooks and templates for faster future deployments.
• Help define Forward Deployed PM at Fin and elevate the role.

Skills

Customer obsession

Communication

Technical fluency

Evidence-based thinking

Cross-functional influence

Ambiguity tolerance

Job description

Fin is seeking a Forward Deployed Product Manager to work directly with strategic customers deploying Fin, tailoring deployments, and driving measurable value. You’ll operate at the intersection of sales, success, and product, turning field insights into real product improvements.

You will collaborate with Sales, Success, and R&D to deliver cohesive deployments, champion AI capabilities, and help shape the deployment playbooks while ensuring customer outcomes stay front and center.