Senior AI Deployment PM for Enterprise CX

Fin; Dublin; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Fin, now part of Salesforce, is tackling AI-powered customer experiences. The Forward Deployed Product Manager will work directly with flagship enterprise customers to deploy Fin, tailor solutions, and prove measurable value across support, sales and ecommerce channels.

This high-ownership role blends strategic product thinking with hands-on delivery, requiring deep customer empathy, clear storytelling, and strong cross-functional collaboration with Sales, Success and R&D.

Qualifications

• Experience: No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure.
• Customer obsession: Deep empathy paired with a bias for action.
• Communication & storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with engineers, adjusting depth and tone without losing either audience.
• Technical fluency: You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You're comfortable onboarding a customer into more technical product setups.
• Evidence-based thinking: You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you're comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story.
• Cross-functional influence: You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin.
• Comfort with ambiguity: You thrive in fast-changing, undefined environments, switching fluidly between big-picture strategy and in-the-weeds execution.
• Operational rigor: You're highly organized and structured, managing multiple deployments and priorities without becoming reactive, and you know when a moment calls for speed versus polish.

Responsibilities

• Own outcomes for a portfolio of strategic customers deploying Fin.
• Run the full arc yourself. Pitch and demo Fin, scope the solution, hands-on configure it (including custom development if required), and unblock whatever gets in the way, whether that's a product gap, a technical integration, or a cross-functional snag.
• Be the AI expert in the room. Customers should leave every conversation with you knowing more about how to get outstanding results from Fin.
• Partner tightly with Sales, Success, and R&D so each deployment feels like one team to the customer, not a relay race.
• Turn what you learn in the field into product. Bring specific, evidence-backed input, not just feature requests, to shape the roadmap.
• Build the playbook as you go: the deployment patterns, templates, and best practices that make the next ten deployments faster than the first.
• Help define what Forward Deployed PM means at Fin. It's a very novel role across the industry, still being shaped, and you'll help sharpen what it looks like here.

Skills

Customer obsession

Communication & storytelling

Technical fluency

Evidence-based thinking

Cross-functional influence

Comfort with ambiguity

Operational rigor

Job description

Fin, now part of Salesforce, is tackling AI-powered customer experiences. The Forward Deployed Product Manager will work directly with flagship enterprise customers to deploy Fin, tailor solutions, and prove measurable value across support, sales and ecommerce channels.

This high-ownership role blends strategic product thinking with hands-on delivery, requiring deep customer empathy, clear storytelling, and strong cross-functional collaboration with Sales, Success and R&D.