Senior Forward Deployed Product Manager

Intercom; Dublin; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Fin is seeking a Forward Deployed Product Manager to work directly with strategic customers deploying Fin, tailoring deployments, and driving measurable value. You’ll operate at the intersection of sales, success, and product, turning field insights into real product improvements.

You will collaborate with Sales, Success, and R&D to deliver cohesive deployments, champion AI capabilities, and help shape the deployment playbooks while ensuring customer outcomes stay front and center.

Qualifications

• No minimum years required; focus on impact and potential.
• Proven ability to communicate with executives and engineers.
• Fluency with modern tech stacks including APIs, SaaS, and LLMs.
• Ability to pull and interpret data to back deployment plans.
• Strong cross-functional collaboration across teams.
• Comfort in ambiguous, fast-changing environments.

Responsabilités

• Own outcomes for a portfolio of strategic customers deploying Fin.
• Pitch, demo Fin, scope the solution, and configure deployment.
• Unblock blockers from gaps, integrations, or cross-functional snags.
• Be the AI expert in the room for customer conversations.
• Partner with Sales, Success, and R&D to present a unified team.
• Capture field learnings and feed input into the product roadmap.
• Develop deployment playbooks and templates for faster future deployments.
• Help define Forward Deployed PM at Fin and elevate the role.

Connaissances

Customer obsession

Communication

Technical fluency

Evidence-based thinking

Cross-functional influence

Ambiguity tolerance

Description du poste

Fin , now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end‑to‑end across every channel, with minimal set‑up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.

Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.

Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.

What's the opportunity?

In AI, proximity to customer reality is the moat. Even the best model doesn't run itself: it takes someone who gets close enough to a customer's business to make it work, and that closeness doesn't happen on its own.

That's where the Forward Deployed Product Manager comes in. You'll work directly with our biggest customers at the moments that matter most in their journey with Fin, whether that's proving out value in an evaluation, getting a deployment live, or expanding what's possible once it's working, and get them to real, measurable success with Fin faster than they'd get there on their own. What you learn with them feeds back into the product, so every customer after them gets there faster and better too.

This is a very novel role in the industry, still being shaped, and you'll help sharpen what great looks like at Fin: evolving the playbooks, and shaping how we win and deliver on our biggest, highest-stakes deals.

This is a high-ownership, high-visibility role for a PM who wants real time with customers and hands‑on time with the product, and who's comfortable making progress before every answer is known.

What will I be doing?

Own outcomes for a portfolio of strategic customers deploying Fin. Understand their business, their support operation, and their technical environment well enough that the deployment plan you propose earns trust immediately.

Run the full arc yourself. Pitch and demo Fin, scope the solution, hands‑on configure it (including custom development if required), and unblock whatever gets in the way, whether that's a product gap, a technical integration, or a cross‑functional snag.

Be the AI expert in the room. Customers should leave every conversation with you knowing more about how to get outstanding results from Fin.

Partner tightly with Sales, Success, and R&D so each deployment feels like one team to the customer, not a relay race.

Turn what you learn in the field into product. Bring specific, evidence‑backed input, not just feature requests, to shape the roadmap.

Build the playbook as you go: the deployment patterns, templates, and best practices that make the next ten deployments faster than the first.

Help define what Forward Deployed PM means at Fin . It's a very novel role across the industry, still being shaped, and you'll help sharpen what it looks like here.

Success in this role looks like your customers thriving with Fin, and the product getting sharper because of what you learned from them. It's product management at its core, not solutions engineering, customer success, or professional services.

What skills do I need?

• Experience: No minimum years required. We care about impact, drive, and potential, evidenced through the skills below, not tenure.
• Customer obsession: Deep empathy paired with a bias for action. You're motivated by solving the real problem and delivering measurable results.
• Communication & storytelling: You can pitch Fin to a room of executives, then get into the technical weeds with their engineers, adjusting depth and tone without losing either audience.
• Technical fluency: You're able to talk to engineers and customers about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling. You're comfortable onboarding a customer into more technical product setups.
• Evidence-based thinking: You use data, not anecdotes, to make the case for a deployment plan or a roadmap bet, and you're comfortable pulling and interpreting data (conversation logs, usage, CX metrics) to find the story.
• Cross-functional influence: You navigate organizational boundaries easily, and bring people together to get the best outcome for customers and Fin.
• Comfort with ambiguity: You thrive in fast-changing, undefined environments, switching fluidly between big-picture strateg