Senior Enterprise Account Manager | Digital Transformation

BT Group; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

BT is seeking an ambitious, customer-focused Account Manager in Ireland to own a portfolio of strategic enterprise accounts. You will build senior relationships, drive commercial growth, and become a trusted advisor to decision-makers across multinational organisations.

You’ll manage risk, influence technology strategies, and collaborate with BT specialists to extend the portfolio with cloud, security and managed services. This is a high-impact, long-term role within a leading technology brand.

Qualifications

• Sealing deals by creating and closing sales opportunities through research, analysis and planning.
• Identifying explicit and implicit customer needs by listening and analysing data.

Responsibilities

• Recommends and delivers customer solutions by applying specialist knowledge of the BT portfolio.
• Owns and manages account(s) and works with a large team on customer opportunities.
• Sets and monitors strategic and financial targets for accounts based on customer needs.
• Collaborates with specialists to extend current products, upsell to existing clients, and deploy the account plan.
• Develops sustainable and profitable long-term relationships with customers, including escalation management.
• Drives customer satisfaction improvements and Net Promoter Score within the account.
• Define, develop and own key customer relationships and contact strategy.

Skills

Sealing the deal

Identifying customer needs

Specialised advice

Self-starter

Direct sales

Networking

Account planning

Job description

BT is seeking an ambitious, customer-focused Account Manager in Ireland to own a portfolio of strategic enterprise accounts. You will build senior relationships, drive commercial growth, and become a trusted advisor to decision-makers across multinational organisations.

You’ll manage risk, influence technology strategies, and collaborate with BT specialists to extend the portfolio with cloud, security and managed services. This is a high-impact, long-term role within a leading technology brand.