Account manager

BT Group; Dublin; On-site; EUR 70,000 - 95,000; Full time

Job summary

BT is seeking an ambitious, customer-focused Account Manager in Ireland to own a portfolio of strategic enterprise accounts. You will build senior relationships, drive commercial growth, and become a trusted advisor to decision-makers across multinational organisations.

You’ll manage risk, influence technology strategies, and collaborate with BT specialists to extend the portfolio with cloud, security and managed services. This is a high-impact, long-term role within a leading technology brand.

Qualifications

• Sealing deals by creating and closing sales opportunities through research, analysis and planning.
• Identifying explicit and implicit customer needs by listening and analysing data.

Responsibilities

• Recommends and delivers customer solutions by applying specialist knowledge of the BT portfolio.
• Owns and manages account(s) and works with a large team on customer opportunities.
• Sets and monitors strategic and financial targets for accounts based on customer needs.
• Collaborates with specialists to extend current products, upsell to existing clients, and deploy the account plan.
• Develops sustainable and profitable long-term relationships with customers, including escalation management.
• Drives customer satisfaction improvements and Net Promoter Score within the account.
• Define, develop and own key customer relationships and contact strategy.

Skills

Sealing the deal

Identifying customer needs

Specialised advice

Self-starter

Direct sales

Networking

Account planning

Job description

About BT

At BT, we've spent over 180 years connecting people, businesses and communities. Today, we're helping some of the world's largest organisations navigate digital transformation through secure networks, cloud, collaboration, security and technology solutions.

We're looking for an ambitious, customer-focused Account Manager to join our Business Sales team in Ireland and take ownership of a portfolio of strategic enterprise accounts. If you're passionate about building senior customer relationships, driving commercial growth, we'd love to hear from you.

Most account management roles focus on protecting revenue. This one is about creating it. At BT, you'll work with some of the world's most recognised multinational organisations, helping them solve complex business challenges through digital transformation, cloud, networking, security and managed services solutions.

You’ll become a trusted advisor to senior decision-makers, influencing technology strategies that impact businesses across multiple countries, industries and thousands of employees. If you're looking for a role where you can genuinely make an impact, own customer outcomes, and accelerate your career within one of the world's most respected technology brands, this could be your next move.

About the role

A key component of BT’s success, are the BT ambassadors who develop relationships with targeted global multinational accounts. You will be a primary point of contact to bring the best of all we have at BT to our strategic customers. If you’re wondering what type of customers, think Fortune 500. We build powerful relationships based on trust.

Specific Job Requirements:

To profitably retain, develop and grow a portfolio of existing customer accounts in our Business sales division. Achieve/exceed business targets, expressed in terms of revenue, margin and customer satisfaction.

What you’ll be doing

• Recommends and delivers customer solutions by applying specialist knowledge of the whole BT portfolio.
• Owns and manages account(s) and works as part of a large team on customer opportunities, applying understanding of the customer’s business strategy.
• Sets and monitors strategic and financial targets for accounts, understanding customers’ needs and applying understanding to guide interactions and pursue new business opportunities.
• Collaborates with specialists to proactively seek opportunities to extend current products, upsell to existing clients, develop offers and deploy the account plan.
• Accountable for developing successful, sustainable and profitable long term relationship with customers, to include responsibility for escalation management to appropriate level
• Accountable for Customer satisfaction improvements increasing Net Promoter score within the account.
• Define, develop and own key customer relationships and customer contact strategy

Essential Skills/Experience

• Sealing the deal - You create and close sales opportunities through research, analysis and planning. You identify and articulate the value of our products, services and solutions to the customer.
• Identifying our customer needs - You put yourself in our customers' shoes and identify their explicit and implied needs by listening actively. You help to analyse and evaluate customer data and ask appropriate questions to understand their requirements.
• Give specialised advice - You offer expert advice and recommendations in your areas of subject expertise.
• Self starter with drive, initiative and proven commercial acumen.
• Experience and success in direct sales, selling technology, telecoms, ICT, Cloud or managed service solutions.
• Proven ability to develop and maintain an effective network of contacts and build relationships at all levels of the customer organisation
• Strong commercial acumen and business understanding enabling achievement of profitable growth and retention results
• Ability to articulate winning account plans and translate into tangible sales activities, successfully engaging virtual teams