Senior Customer Success Leader, Data Foundation

Leadout Capital; Dublin; Hybrid; EUR 120,000 - 170,000; Full time

Job summary

Leadout Capital is seeking a Senior Manager, Customer Success to lead a high-performing team supporting Informatica technologies within Salesforce Data Foundation. Hybrid role in Dublin requires in-office presence 3 days per week, reporting to Senior Director, Customer Success EMEA/LATAM.

You’ll oversee end-to-end lifecycle strategies, mentor managers, and collaborate across Salesforce and Informatica teams to ensure adoption, retention, and business outcomes.

Qualifications

• Demonstrated people management or leadership experience.
• Background in Customer Success, Technical Account Management, Professional Services, or Enterprise Consulting.
• Proven ability to manage senior stakeholder relationships (C-suite, VP) in large enterprises.
• Experience driving adoption, renewal and expansion strategies in enterprise software.

Responsibilities

• Lead, coach, and develop a team of Customer Success Managers; conduct regular 1-on-1s and set objectives.
• Guide onboarding, skill enablement, and value realization to drive measurable outcomes.
• Serve as senior escalation point to remediate account risks and protect renewals.
• Coordinate with Salesforce, Professional Services, Support, and Product teams to remove adoption roadblocks.
• Engage with CIOs, CDOs, and business leaders as executive sponsor on strategic accounts.
• Track and report on adoption velocity, consumption, churn risk, GRR/NRR, and referenceability.
• Represent customer insights to influence product roadmaps and delivery frameworks.

Skills

Leadership

Stakeholder management

Customer success

SaaS / cloud data

Education

BA/BS degree or equivalent

Job description

Leadout Capital is seeking a Senior Manager, Customer Success to lead a high-performing team supporting Informatica technologies within Salesforce Data Foundation. Hybrid role in Dublin requires in-office presence 3 days per week, reporting to Senior Director, Customer Success EMEA/LATAM.

You’ll oversee end-to-end lifecycle strategies, mentor managers, and collaborate across Salesforce and Informatica teams to ensure adoption, retention, and business outcomes.