Senior Manager, Customer Success – Data Foundation (Hybrid)

Salesforce, Inc.; Dublin; Hybrid; EUR 150,000 - 190,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Manager of Customer Success for the Data Foundation Informatica Solutions in Dublin.

The role combines people leadership with deep data management expertise to guide a high-performing team across onboarding, adoption, and value realization within large enterprise accounts. You will collaborate across Salesforce and Informatica organizations, manage escalation points, and drive retention and expansion while supporting cross-functional programs in a hybrid

Qualifications

• BA/BS degree or equivalent practical experience is required.
• Strong leadership experience with customer success teams in SaaS/enterprise environments.
• Deep knowledge of data management ecosystems and Informatica product suites is preferred.

Responsibilities

• Lead and coach a team of Customer Success Managers to deliver onboarding, adoption, and retention programs.
• Oversee executive escalations and ensure RPPs, CSAT, and NRR metrics are tracked and improved.
• Collaborate with Salesforce and Informatica teams (Sales, Professional Services, Support, Product) to remove adoption roadblocks.
• Engage with CIOs and business leaders to drive expansion and renewal strategies across enterprise accounts.

Skills

Leadership

Domain expertise

Ecosystem acumen

Workplace flexibility

Stakeholder management

Education

BA/BS degree or equivalent

Job description

Salesforce, Inc. is seeking a Senior Manager of Customer Success for the Data Foundation Informatica Solutions in Dublin.

The role combines people leadership with deep data management expertise to guide a high-performing team across onboarding, adoption, and value realization within large enterprise accounts. You will collaborate across Salesforce and Informatica organizations, manage escalation points, and drive retention and expansion while supporting cross-functional programs in a hybrid