Senior Customer Success Agent - German, EMEA

Screendesk; Dublin; Hybrid; EUR 42,000 - 62,000; Full time

Job summary

Coinbase in Ireland is seeking a Customer Success Agent focused on the EMEA region to deliver world‑class service to our high‑value clients. In‑person participation is required throughout the year, with offices in Dublin and across international markets.

You will support customers in English and German, manage relationships across teams, and help customers navigate the rapidly evolving crypto landscape while expanding Coinbase features and services.

Qualifications

• Minimum of 2 years of relevant experience in a customer service or support role in a fast paced environment including working with high value customers.
• Strong English and German language skills both written and spoken.
• Basic knowledge of blockchain, web3, staking, ROI/staking rewards, self‑custody, and/or crypto.
• Flexible and adaptable to a high-growth organization.
• Excellent communication and relationship management skills with a customer-centric mindset.

Responsibilities

• Promote customer retention, growth and satisfaction by maintaining long‑term customer relationships, including proactively reaching out to customers based on user data, following‑up on communications or providing additional education for our highest value customers.
• You will be responsible for providing best in class customer support, handling customers proactively to mitigate issues, handling contacts through to resolution, and collaborating across teams of subject matter specialists to fix issues with urgency.
• Model an investigative mentality: utilize data and customer feedback to help address critical customer issues at the root cause and eliminate defects in the customer experience.
• Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.
• Champion clear communication with internal and external partners to align on solutions and drive results.
• Develop a deep understanding of Coinbase products and ongoing changes in the macro crypto environment so you can guide customers to navigate the quickly moving and ever changing crypto world and unlock additional features, services, and products that benefit their unique profile.

Skills

Bilingual English/German

Job description

Coinbase in Ireland is seeking a Customer Success Agent focused on the EMEA region to deliver world‑class service to our high‑value clients. In‑person participation is required throughout the year, with offices in Dublin and across international markets.

You will support customers in English and German, manage relationships across teams, and help customers navigate the rapidly evolving crypto landscape while expanding Coinbase features and services.