Senior CSM - Bilingual EN/FR, Remote (EMEA)

CodinGame SA; Dublin; Hybrid; EUR 75,000 - 110,000; Full time

Job summary

CoderPad is seeking a Senior Customer Success Manager to join our Ireland-based team (full remote). You will own a portfolio of strategic EMEA accounts, focusing on retention, renewal, and expansion.

You'll run executive-level relationships, conduct QBRs in English and French, and partner with Sales to drive upsells while representing the voice of the customer to inform product decisions. Daily, you'll use AI tools to operate efficiently.

Qualifications

• 5+ years in customer success, account management, or strategic consulting in SaaS.
• Bilingual English/French at business/executive level.
• Proven experience managing executive relationships with a consultative, solution-oriented approach.
• Strong commercial acumen across renewals, upsells, expansion strategy, and contract negotiation.
• Experience analyzing usage and business data to turn it into action.
• Daily use of AI tools in current workflow with concrete examples.

Responsibilities

• Owning a portfolio of strategic EMEA accounts, accountable for retention, expansion, and account health.
• Building and executing account plans for top accounts, tied to each customer's actual business goals.
• Running QBRs in both English and French to reinforce value and deepen the relationship.
• Monitoring account health through usage data and qualitative signals, and getting ahead of risk before it turns into churn.
• Owning renewal conversations end to end, in close partnership with Sales.
• Identifying and driving expansion opportunities alongside Sales.
• Generating referenceable customer wins: case studies, testimonials, referrals.
• Representing the voice of the customer internally to shape product and CS decisions.
• Using AI tools daily to work efficiently, from QBR prep to account research to usage summaries.

Skills

Customer success

Executive relationships

Commercial acumen

French language

AI tools usage

Job description

CoderPad is seeking a Senior Customer Success Manager to join our Ireland-based team (full remote). You will own a portfolio of strategic EMEA accounts, focusing on retention, renewal, and expansion.

You'll run executive-level relationships, conduct QBRs in English and French, and partner with Sales to drive upsells while representing the voice of the customer to inform product decisions. Daily, you'll use AI tools to operate efficiently.