Senior Client Success & Growth Lead

CPM; Dublin; Hybrid; EUR 63,000 - 77,000; Full time

Benefits offered by this job

Company Car

Fuel Card

Lunch Allowance

Job summary

CPM is seeking a Senior CPM Client Service Manager to lead client relationships and drive sales and operations performance. You will work hands-on with the client and teams to exceed KPIs and deliver high-quality service delivery that adds value and ensures client ROI.

Leading a senior CPM management team, you will grow revenue while controlling costs, coach and develop staff, optimise workflows, and provide insights to clients for business advancement.

Qualifications

• Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment AND/OR two + years of experience in client or account management
• Experience providing coaching and development support to a sales team
• Strong IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint

Responsibilities

• Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity
• Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset
• Oversee recruitment, training and compliance across the team
• Optimise revenue and costs to ensure ROI targets are met for CPM and our clients
• Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting
• Generate new opportunities for revenue streams within the business
• Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards
• Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights
• Use reporting data to provide insights for the client to drive their business forward
• Assist the business by participating in other group projects
• Undertake to learn new ways of working to support evolving company needs and client expectations

Skills

Sales leadership

Coaching & development

IT skills

Communication

Travel flexibility

Strategic thinking

Tools

Excel

Outlook

Word

PowerPoint

Job description

CPM is seeking a Senior CPM Client Service Manager to lead client relationships and drive sales and operations performance. You will work hands-on with the client and teams to exceed KPIs and deliver high-quality service delivery that adds value and ensures client ROI.

Leading a senior CPM management team, you will grow revenue while controlling costs, coach and develop staff, optimise workflows, and provide insights to clients for business advancement.