Marketing Cloud Success Manager | Drive Adoption & Value

Salesforce, Inc.; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Salesforce is seeking a seasoned Success Manager to partner with customers, drive value realization, and accelerate ROI from Salesforce investments. The role focuses on enterprise clients, cloud-specific industries, and strong executive engagement with governance and adoption strategies.

The ideal candidate combines deep product knowledge with a trusted-advisor mindset, capable of guiding strategic conversations at the highest levels while aligning with customer business outcomes.

Qualifications

• 7-10 years of relevant industry expertise.
• In-depth knowledge in one or more LoBs - a specific cloud or industry.
• Strong consulting skills and proven results as a Trusted Advisor to drive business value.
• Ability to drive effective conversations at the C-level and handle objections.
• Fluency in Arabic and English is required.

Responsibilities

• Use Salesforce CS methodology to understand goals, assess capabilities, and provide recommendations.
• Develop knowledge of customers’ Salesforce implementations and evangelize cloud capabilities.
• Guide customer on organizational strategy, governance, and change processes.
• Demonstrate product knowledge by applying platform features to business priorities and roadmap.
• Identify risks to business goals and collaborate with the account team to mitigate.

Skills

7-10 years

LoB knowledge

Trusted Advisor

C-level talks

Arabic & English

Education

Degree or equivalent

Tools

Salesforce product

Job description

Salesforce is seeking a seasoned Success Manager to partner with customers, drive value realization, and accelerate ROI from Salesforce investments. The role focuses on enterprise clients, cloud-specific industries, and strong executive engagement with governance and adoption strategies.

The ideal candidate combines deep product knowledge with a trusted-advisor mindset, capable of guiding strategic conversations at the highest levels while aligning with customer business outcomes.