Senior Client Success & Revenue Growth Leader

CPM International; Dublin; Hybrid; EUR 63,000 - 77,000; Full time

Benefits offered by this job

Basic Salary up to €70,000

Commission - €15,000

Company Car

Fuel Card

Lunch Allowance

Job summary

CPM International is seeking a senior Client Service Manager to own client relationships and lead sales and operations teams to exceed KPI targets. You will drive performance, visibility and value for both CPM and clients through hands-on leadership and strategic insight.

As a senior leader, you will recruit, coach and develop the team, optimise revenue and costs, and ensure high-quality service delivery. Travel and field work may be required to meet client needs.

Qualifications

• Two to five years’ experience leading successful sales teams in an agency, utility or field/inside sales environment AND/OR two + years of experience in client or account management
• Experience providing coaching and development support to a sales team
• Strong IT Skills. Be comfortable working with Microsoft Office including Excel and Outlook, and preparing presentations on Word and PowerPoint

Responsibilities

• Manage client relationships and oversee planning and delivery of all sales, reporting and operational activity
• Support and develop sales management, operations and the wider team to ensure a continuous improvement mindset
• Oversee recruitment, training and compliance across the team
• Optimise revenue and costs to ensure ROI targets are met for CPM and our clients
• Manage and deliver core client and company KPIs to ensure the success and sustainability of the team including 100% sales targets, quality & compliance and reporting
• Generate new opportunities for revenue streams within the business
• Lead by example through consistently excellent behaviours that support an environment of professionalism and commitment to serving our client to the highest standards
• Manage sales activity reporting to ensure all activity is recorded, reported and analysed for insights
• Use reporting data to provide insights for the client to drive their business forward
• Assist the business by participating in other group projects
• Undertake to learn new ways of working to support evolving company needs and client expectations

Skills

Sales leadership

Coaching & development

IT skills (MS Office)

Tools

Microsoft Office

Job description

CPM International is seeking a senior Client Service Manager to own client relationships and lead sales and operations teams to exceed KPI targets. You will drive performance, visibility and value for both CPM and clients through hands-on leadership and strategic insight.

As a senior leader, you will recruit, coach and develop the team, optimise revenue and costs, and ensure high-quality service delivery. Travel and field work may be required to meet client needs.