Remote Service Delivery Leader – Strategic Client Success

Version 1; Roebuck; À distance; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Quarterly Profit Share

Strength in Balance Leadership

Flexible/remote working

Pension

Résumé du poste

Version 1 is seeking a Service Delivery Manager to lead strategic client relationships and ensure delivery excellence across a portfolio of accounts. You will work with senior stakeholders, the service delivery team, technical consultants, and business leadership to drive service quality, governance, and growth.

You will oversee governance, financial oversight, risk management, and continual service improvement while identifying opportunities to expand customer partnerships.

Qualifications

• 10+ years of experience in Service Delivery Management.
• Fluent English, both written and spoken.
• Ability to engage and influence senior stakeholders.
• Excellent verbal, written, presentation, and negotiation skills.
• Strong background in customer engagement, service governance, and executive stakeholder management.
• Analytical and data-driven problem solving.
• Proven revenue growth within existing accounts.
• Financial forecasting, budgeting, invoicing, profitability management.
• Process-driven, service-oriented mindset.
• Leadership of cross-functional teams and mentoring.
• Initiative and self-motivation.

Responsabilités

• Strategic client management and governance point of contact.
• Produce and present customer-facing and internal service reports with insights.
• Lead regular executive service reviews with customers.
• Proactively manage escalations, service issues, risks, and requirements.
• Oversee invoicing, account profitability, and commercial performance.
• Lead monthly forecasting of revenue and project costs.
• Ensure adherence to ISO20000, ITIL best practices, and governance requirements.
• Drive continual service improvement initiatives using feedback and metrics.
• Identify, assess and mitigate operational risks and ensure business continuity.
• Drive customer satisfaction metrics and action plans for improvement.
• Identify opportunities for additional services within existing accounts.
• Provide guidance and mentoring to Service Delivery Managers and teams.

Connaissances

Strategic client mgmt

Stakeholder mgmt

Communication

Customer relationships

Analytical thinking

Revenue growth

Financial acumen

Process governance

Leadership

Initiative

Teamwork

ITIL v4

Description du poste

Version 1 is seeking a Service Delivery Manager to lead strategic client relationships and ensure delivery excellence across a portfolio of accounts. You will work with senior stakeholders, the service delivery team, technical consultants, and business leadership to drive service quality, governance, and growth.

You will oversee governance, financial oversight, risk management, and continual service improvement while identifying opportunities to expand customer partnerships.