Senior Client Operations Lead – Corporate Trust

BNY; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

BNY in Dublin seeks a Senior Specialist for Corporate Trust, Client Operations to oversee CLOs/loan portfolios and ensure high client experience. You will manage transactions, review reports, and collaborate with Front Office Relationship Managers to resolve complex issues.

Ideal candidates have Corporate Trust or securities industry experience, strong client management, and proficiency with Excel; you’ll train teams, support process improvements, and help maintain risk controls in a fast-paced

Qualifications

• Experience in Corporate Trust or related in financial markets/securities industry (with specific experience in the role of facility/security agent)
• Strong Client Management Experience and Ability to review deal governing documents
• Experience in Loans (syndicated, bi-lateral, real estate) very desirable
• Solid understanding of the product(s) administered by the group and thorough understanding of risk management and control practices.
• Proactively monitor and manage the activities performed within our business partners outside of Ireland
• Effective interpersonal, oral and written communication skills
• Excellent analytical, organisational and time management skills with the ability to meet tight deadlines
• Problem solving skills, judgement, and experience to analyze information
• Proficiency in using Microsoft packages particularly Excel

Responsibilities

• Day to day oversight of the assigned CLOs and/or loan portfolios to ensure high Client Experience Levels
• Transaction Management: Cash & Trade Management Oversight – interaction with Clients to ensure timely execution, Report Review and preparation on CLO/loan portfolios’ performance
• Collaborate with Lead Manager and Group Manager on status of work
• Participate in Client Meetings, ensure minutes, and follow up items are closed out
• Develop strong working relationships with Front Office Relationship Managers
• Identify and resolve issues while serving as a high-level escalation point for complex situations
• Employee Development: training of support team on client and deal specific requirements
• Partner with Global Group Managers to streamline business operations and enhance controls
• Support key business programs and process improvements for greater operational efficiency and client service
• Serve as escalation point and coordinate with internal and external stakeholders
• Partner Management: monitor activities within business partners and elevate concerns

Skills

Client management

Analytical skills

Time management

Communication

Problem solving

Interpersonal skills

Microsoft Excel

Tools

Microsoft Excel

Job description

BNY in Dublin seeks a Senior Specialist for Corporate Trust, Client Operations to oversee CLOs/loan portfolios and ensure high client experience. You will manage transactions, review reports, and collaborate with Front Office Relationship Managers to resolve complex issues.

Ideal candidates have Corporate Trust or securities industry experience, strong client management, and proficiency with Excel; you’ll train teams, support process improvements, and help maintain risk controls in a fast-paced