Senior Benefits Operations Lead - Remote Ireland

Zscaler; Ireland; Remote; EUR 64,000 - 92,000; Full time

Benefits offered by this job

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In‑office perks

Job summary

Zscaler is seeking a Senior Benefits Operations Specialist to join our People Operations EMEA team. This role is remote and based in Ireland, reporting to the Senior Manager, People Operations EMEA.

You will lead end-to-end benefits administration, manage enrollment and leave events, and ensure data integrity across vendors and payroll. You will act as a senior escalation point for complex inquiries, document SOPs, and optimize processes with AI-driven workflows.

Qualifications

• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
• 8+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations.
• Project management experience.
• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals.
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation.

Responsibilities

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge.
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers.
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options.
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing.

Skills

Benefits administration

Project management

AI in HR

Advanced Excel

Education

Bachelor’s degree in HR/Business

Tools

Workday

Payroll systems

Benefit vendor portals

Job description

Zscaler is seeking a Senior Benefits Operations Specialist to join our People Operations EMEA team. This role is remote and based in Ireland, reporting to the Senior Manager, People Operations EMEA.

You will lead end-to-end benefits administration, manage enrollment and leave events, and ensure data integrity across vendors and payroll. You will act as a senior escalation point for complex inquiries, document SOPs, and optimize processes with AI-driven workflows.