Global Benefits Operations Specialist — Hybrid Dublin

CSC; Dublin; Hybrid; EUR 35,000 - 40,000; Full time

Job summary

CSC in Dublin, Ireland, is seeking a Benefits Operations Specialist to join the People & Culture Services team on a permanent, hybrid basis (3 days onsite weekly). The role focuses on overseeing the day-to-day administration of benefit programs for the EMEA region, delivering high-quality service to colleagues and stakeholders.

You will manage the employee benefits lifecycle, support renewals and open enrollment, handle invoices with vendors, and ensure accurate enrollment and coverage updates.

Qualifications

• Prior experience administering benefit programs, preferably within a global organization.
• Excellent written and oral communication skills with the ability to communicate effectively with internal People and Culture team members, colleagues and other stakeholders.
• Demonstrated ability to prioritise competing customer and business demands and manage multiple deadlines in a fast-paced environment.
• Experience in handling sensitive and confidential employee information.
• Strong time management, organisational skills and problem-solving skills.
• Ability to work independently while collaborating effectively within a global team environment.
• Computer proficiency and technical aptitude with the ability to use Microsoft products and HRIS and vendor databases.

Responsibilities

• Ensure world class delivery of our benefit services and day-to-day benefit management.
• Serve as a primary contact for CSC’s Benefit programs in the EMEA region, while providing back-up support across the globe.
• Manage employee benefit lifecycle administration, including onboarding new hires, processing employee terminations and ensuring timely and accurate enrollment and coverage updates with vendors.
• Support annual renewals, open enrollment activities and other cyclical benefits processes across the EMEA region, including file audits and administrative support.
• Reviewing and validating benefits-related invoices, partnering with vendors and the Benefits Strategy team to resolve discrepancies and ensure accurate and timely processing.
• Responding to employee inquiries within the established service level agreements (SLAs), ensuring a high standard of customer service and issue resolution.
• Proactively identifying service gaps and process improvement opportunities, driving solutions through to resolution.
• Developing and maintaining process documentation and training materials to support with administration of benefits.
• Analyzing benefit program data to measure success across all well-being initiatives to align outcomes with improving employee health, controlling costs and enhancing employee engagement.
• Staying informed on current regional and wellness initiatives/activities, research and trends.

Skills

Benefits administration

Vendor management

HRIS proficiency

Microsoft Office

Confidential data handling

Tools

Microsoft Office

HRIS systems

Job description

CSC in Dublin, Ireland, is seeking a Benefits Operations Specialist to join the People & Culture Services team on a permanent, hybrid basis (3 days onsite weekly). The role focuses on overseeing the day-to-day administration of benefit programs for the EMEA region, delivering high-quality service to colleagues and stakeholders.

You will manage the employee benefits lifecycle, support renewals and open enrollment, handle invoices with vendors, and ensure accurate enrollment and coverage updates.