Benefits Operations Lead (Remote, Ireland)

CrossTalent; Ireland; À distance; EUR 53 000 - 76 000; Plein temps

Avantages offerts par ce poste

Various health plans

Time off plans for vacation and sick时间

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Résumé du poste

Zscaler is seeking a Benefits Operations Specialist to join our remote EMEA team in Ireland. You will own end-to-end benefits administration, including enrollments, leave events, and claims processing, while ensuring data integrity across benefits providers.

You will escalate complex inquiries and help document SOPs for scalable operations. The role requires 4+ years experience in HR Benefits administration, proficiency with Workday or similar HRIS, payroll systems, and advanced Excel skills; a

Qualifications

• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
• 4+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations.
• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation

Responsabilités

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing

Connaissances

AI-enabled workflows

Ownership & accountability

Problem solving

Formation

Bachelor’s degree in HR, Business, or related field

Outils

Workday

Payroll systems

Benefit vendor portals

Advanced Excel

Description du poste

Zscaler is seeking a Benefits Operations Specialist to join our remote EMEA team in Ireland. You will own end-to-end benefits administration, including enrollments, leave events, and claims processing, while ensuring data integrity across benefits providers.

You will escalate complex inquiries and help document SOPs for scalable operations. The role requires 4+ years experience in HR Benefits administration, proficiency with Workday or similar HRIS, payroll systems, and advanced Excel skills; a