Senior Benefits Specialist

Zscaler; Ireland; Teletrabalho; EUR 64 000 - 92 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In‑office perks

Resumo da oferta

Zscaler is seeking a Senior Benefits Operations Specialist to join our People Operations EMEA team. This role is remote and based in Ireland, reporting to the Senior Manager, People Operations EMEA.

You will lead end-to-end benefits administration, manage enrollment and leave events, and ensure data integrity across vendors and payroll. You will act as a senior escalation point for complex inquiries, document SOPs, and optimize processes with AI-driven workflows.

Qualificações

• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience.
• 8+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations.
• Project management experience.
• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals.
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation.

Responsabilidades

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge.
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers.
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options.
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing.

Conhecimentos

Benefits administration

Project management

AI in HR

Advanced Excel

Formação académica

Bachelor’s degree in HR/Business

Ferramentas

Workday

Payroll systems

Benefit vendor portals

Descrição da oferta de emprego

Role

We are looking for a Senior Benefits Operations Specialist to join our team. This a remote role based in Ireland, reporting to the Senior Manager, People Operations EMEA in the People & Culture department. As a Benefits Operations Specialist, you will be a subject matter expert in the day-to-day execution and administration of Zscaler’s EMEA benefit programs. You will serve as the backbone of the benefits function, ensuring that the employee life-cycle from onboarding to off-boarding is handled with precision, empathy, and compliance, focusing on high-touch administration of complex leave cases and the seamless delivery of our benefits concierge service.

What You’ll Do (Role Expectations)

• Lead the end-to-end administration for new hire enrollments, leaver processing, and off-cycle qualifying life events while owning the monthly benefits-to-payroll data bridge
• Manage the submission and tracking of insurance claims for disability and sick leave, conducting quarterly headcount audits to ensure 100% data integrity with all benefit providers
• Serve as the senior point of escalation for complex employee inquiries, resolving issues within defined SLAs and educating staff on the most beneficial support options
• Identify process ambiguities to document solutions in Standard Operating Procedures (SOPs) and manage the end-to-end invoice reconciliation process for all vendor billing

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback, knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

• Bachelor’s degree in HR, Business, or a related field, or equivalent practical experience
• 8+ years of dedicated experience in HR Benefits administration, with an emphasis on benefits operations
• Project management experience
• Demonstrate a proven ability to leverage AI technologies and workflows to drive measurable operational efficiency.
• Technical proficiency in HRIS (Workday preferred), payroll systems, and benefit vendor portals
• Advanced Excel skills for data auditing, payroll reporting, and invoice reconciliation

What Will Make You Stand Out (Preferred Qualifications)

• Direct experience working within a global, public SaaS or high-growth technology organization
• Demonstrated ability to operate independently and make sound decisions with minimal guidance in a fast‑paced environment

Zscaler’s salary ranges are benchmarked and determined by role and level. The range displayed on this job posting reflects the minimum and maximum target for new hire base salaries for this position across all Ireland locations. Individual pay placement within this range is determined based on objective, gender‑neutral criteria including job‑related skills, relevant experience, and education or training. The base salary range listed for this full‑time position excludes commission/bonus/equity (if applicable) and benefits.

Base Pay Range

€64.000—€92.000 EUR

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Benefits

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In‑office perks, and more!

Learn more about Zscaler's hybrid working model and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support.