Benefits Operations Specialist

Corporation Service Company; Dublin; Hybrid; EUR 35,000 - 40,000; Full time

Benefits offered by this job

Hybrid work options

Annual leave

Tuition reimbursement

Referral bonuses

Job summary

Corporation Service Company is seeking a Benefits Operations Specialist to join the People & Culture Services team in Dublin, Ireland. This permanent role is 37.5 hours weekly with a hybrid model (3 days onsite). The salary range is €35,000 – €39,500 gross per year, with final pay determined by skills and scope.

You will support global benefits administration, manage day-to-day activities, respond to inquiries, and drive improvements in processes and service delivery across the EMEA region.

Qualifications

• Experience administering benefit programs, preferably globally.
• Excellent written and verbal communication with stakeholders.
• Prioritise competing demands and meet deadlines in a fast-paced environment.
• Handle sensitive and confidential employee information.
• Strong organisational and problem-solving abilities.
• Ability to work independently and with a global team.
• Proficiency with HRIS and vendor databases.

Responsibilities

• Deliver world-class benefits services and day-to-day benefits management.
• Serve as primary Benefits contact for the EMEA region and back-up globally.
• Manage lifecycle administration: onboarding, terminations, enrollments with vendors.
• Support annual renewals, open enrollment and other cyclical processes in EMEA.
• Review benefit invoices and liaise with vendors to resolve discrepancies.
• Respond to employee inquiries within SLAs and ensure quality service.
• Identify service gaps and drive process improvements to resolution.
• Develop process documentation and training materials for benefits administration.
• Analyse benefits data to measure outcomes and manage costs and engagement.
• Stay informed on regional wellness initiatives and trends.

Skills

Benefits administration

Global experience

Time management

Communication skills

Problem solving

Tools

HRIS systems

Microsoft 365

Job description

Benefits Operations Specialist, People & Culture Team

Location: Dublin, Ireland

Role type: Permanent, 37.5 hours per week, hybrid (3 days onsite weekly)

Salary range: €35,000 – €39,500 gross per year (The final salary will be determined based on relevant skills, experience, and role scope, in line with our objective and gender neutral compensation framework)

CSC is looking for Benefits Operations Specialist to join our People & Culture Services team supporting the EMEA region. This is an exciting opportunity to make a direct impact on the colleague experience by ensuring the smooth administration of benefit programs and delivering responsive, high-quality support to colleagues, People and Culture partners, and business stakeholders. You will leverage your problem-solving skills, attention to detail, and client service mindset to help colleagues understand and maximize their benefits while supporting key operational processes.

In this role, you will be a part of the Global Benefits Operations team and work closely with our Benefit Strategy team to deliver an engaging and comprehensive benefits experience. You will provide exceptional service to colleagues, manage day-to-day benefits administration activities, and identify opportunities to improve processes, efficiency, and overall service delivery.

Some of the things you will be doing

• Ensuring world class delivery of our benefit services and day-to-day benefit management.
• Serving as a primary contact for CSC’s Benefit programs in the EMEA region, while providing back-up support across the globe.
• Managing employee benefit lifecycle administration, including onboarding new hires, processing employee terminations and ensuring timely and accurate enrollment and coverage updates with vendors.
• Supporting annual renewals, open enrollment activities and other cyclical benefits processes across the EMEA region, including file audits and administrative support.
• Reviewing and validating benefits-related invoices, partnering with vendors and the Benefits Strategy team to resolve discrepancies and ensure accurate and timely processing.
• Responding to employee inquiries within the established service level agreements (SLAs), ensuring a high standard of customer service and issue resolution.
• Proactively identifying service gaps and process improvement opportunities, driving solutions through to resolution.
• Developing and maintaining process documentation and training materials to support with administration of benefits.
• Analyzing benefit program data to measure success across all well-being initiatives to align outcomes with improving employee health, controlling costs and enhancing employee engagement.
• Staying informed on current regional and wellness initiatives/activities, research and trends.

What technical skills, experience, and qualifications do you need?

• Prior experience administering benefit programs, preferably within a global organization.
• Excellent written and oral communication skills with the ability to communicate effectively with internal People and Culture team members, colleagues and other stakeholders.
• Demonstrated ability to prioritize competing customer and business demands and manage multiple deadlines in a fast-paced environment.
• Experience in handling sensitive and confidential employee information.
• Strong time management, organizational skills and problem-solving skills.
• Ability to work independently while collaborating effectively within a global team environment.
• Computer proficiency and technical aptitude with the ability to use Microsoft products and HRIS and vendor databases.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

Why Work with CSC?

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

• CSC is a great place to work with smart and dedicated people.
• We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
• We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
• Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
• CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
• As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info

• Job Identification 17438
• Job Category HR Operations
• Posting Date 10/22/2026, 10:13 AM
• Job Schedule Full time
• Locations 4th Floor, The Sidings, Dublin 2, Dublin, D02 E7K8, IE (Hybrid)