Senior Application Support Engineer - SQL/UNIX

Methodius IT Recruitment; Letterkenny; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

Methodius IT Recruitment is seeking an experienced Application Support Engineer to join a growing production support team serving an international banking client. The role is based in Letterkenny with hybrid on-site work (3 days a week) and opportunities to grow with new technologies.

You will troubleshoot incidents, perform root cause analysis, and manage incident queues while collaborating with multiple stakeholders to deliver high-quality support and services.

Qualifications

• Experience in a production support / application support role.
• Hands-on experience with SQL and Unix, and Shell scripting.
• Exposure to monitoring tools (Geneos/Grafana/Splunk) and scheduling tools (Control-M/Cronjobs).
• Knowledge of ITIL-based production support (Incidents, Change Management).
• Strong communication and coordination with multiple stakeholders.

Responsibilities

• Manage stakeholders for supported applications.
• Troubleshoot and resolve incidents and service requests.
• Perform root cause analysis of problem tickets.
• Manage incident queues and intake channels.
• Take ownership of incidents and communicate with customers.
• Respond promptly to reactive or proactive incidents.
• Write reusable knowledge articles and coordinate with other support groups; potential to lead the team.

Skills

SQL

Unix

Shell scripting

Monitoring tools

Scheduling tools

ITIL

Stakeholder communication

Tools

Geneos

Grafana

Splunk

Control-M

Cronjobs

Job description

My client is currently looking to hire an experienced Application Support Engineer to be part of a growing team. They are a growing global IT multinational at the forefront of innovation and transformation.Join a team supporting an International Banking client, where you will have the opportunity to play a key role within a strategic account from them where they are building a cross-functional team to enhance the existing partnership and create a near-shore presence to support the EU market. This is one of several new and exciting opportunities on the team

It will be an opportunity to grow your career, while being exposed to new technologies within a growing team where you will work with customers and identify opportunities to support their strategy and improve their processes across functions.

The Role

As an Application Support Engineer, you will join the Production Support team providing high level support to the Client. The team, work in a high profile, mission critical environment within a Banking Environment. In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. The team is responsible for troubleshooting incidents, both proactive and reactive in nature.

There is a requirement to work flexible shifts to cover 7am - 7pm to provide additional coverage to client. There will be requirement for flexible working hours and weekend work on occasion if required (covering extended production issues and weekend planned maintenance work).

Key responsibilities:

• Manage stakeholders for supported applications.
• Troubleshoot and resolve Incidents & Service Requests.
• Perform Root Cause Analysis of Problem Tickets.
• Manage incident queues & incident intake channels.
• Take ownership of incidents & communication with customer as required.
• Respond in a timely fashion to reactive or proactive incidents.

Write re-usable Knowledge Articles for Incident and Service Requests handled. Detail accurate information in case documentation. Coordinate internally with other support groups in timely fashion. Capable to lead the team

Skills/Experience needed

• Good experience in a production support/application support role.
• Possess good hands-on experience of SQL and Unix, Shell Scripting.
• Good understand and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs)

• Knowledge of ITIL based Production Support (i.e Incident, Change Management etc).
• Experience/skill to interact with multiple Stakeholders(Good communication and coordination)

Good to have:

Experience in any of the following skills would be good to have: GCP, Tableau, MSSQL, Udeploy, Terraform, Jenkins, SRE,Cognos

Based in Letterkenny, Co. Donegal (Hybrid - 3 days a week on site). Permanent Role. They offer competitive salaries.

Benefits:

• Annual Bonus Scheme.
• Contributory Pension.
• Private Medical Insurance.
• Life Assurance & Long-Term Disability.
• Employee Assistance Programme.
• 22 days annual leave + 10 public holidays.
• Continuous Learning & Development.
• Access to extensive training & certification resources.
• Lunch & Learn sessions.
• Additional perks including company discounts, on-site parking, and bike-to-work scheme

The candidate must be eligible to work in Ireland/EU.