Application Support Consultant

MCS Group | Your Specialist Recruitment Consultancy; Louth; Hybrid; EUR 42,000 - 65,000; Full time

Benefits offered by this job

Flexible Working

Training provided

Competitive salary DOE

Job summary

MCS Group is proud to support a growing Irish software company hiring an Application Support Specialist to join its customer success and support team. You will troubleshoot technical issues, investigate system queries, and help deliver the best user experience across ERP, accounting, CRM, eCommerce, and more.

The role is hybrid in County Louth, three days per week, offering flexible working and opportunities to grow within a technology-focused environment.

Qualifications

• Experience with ERP, accounting, or business management software.
• Degree in Computer Science, Accounting, Business, or similar.
• Strong problem-solving and communication skills.
• Customer-focused mindset with proactive attitude.

Responsibilities

• Support customers with technical and operational system queries.
• Investigate and resolve software issues across multiple business functions.
• Work with databases, integrations, and reporting tools.
• Document issues and help drive solutions.
• Collaborate with wider support and customer success teams.

Skills

Problem solving

Customer focus

Communication skills

Analytical thinking

Education

Bachelor's degree in Computer Science, Accounting, Business, or similar

Tools

SQL Server

MySQL

APIs

Excel

Job description

MCS Group is proud to be supporting a growing Irish software company in hiring an Application Support Specialist to join its customer success and support team.

This role would suit someone who enjoys problem solving, working with customers, and supporting business-critical software across areas such as ERP, accounting, stock control, CRM, eCommerce, reporting, and supply chain operations.

You'll work closely with customers to troubleshoot technical and operational issues, investigate system queries, and help deliver the best possible user experience across a broad suite of business applications.

The environment is collaborative, technology-focused, and well suited to someone who enjoys variety in their day-to-day work.

Hybrid - County Louth - 3 days per week

What you'll be doing:

• Supporting customers with technical and operational system queries
• Investigating and resolving software issues across multiple business functions
• Working with databases, integrations, and reporting tools
• Documenting issues and helping drive solutions
• Collaborating with wider support and customer success teams

What they're looking for:

• Experience with ERP, accounting, or business management software
• A degree in Computer Science, Accounting, Business, or similar
• Strong problem-solving and communication skills
• A customer-focused mindset with a proactive attitude

Nice to have:

• SQL Server / MySQL knowledge
• SQL scripting or database administration experience
• Experience with APIs, integrations, FTP/SFTP, Excel, CSV files, or tools like Postman/SoapUI
• Exposure to CRM, logistics, warehouse management, eCommerce, BI, or financial reporting systems

The rewards:

• Competitive Salary DOE
• Opportunity to learn and grow in a new industry with real autonomy
• Flexible Working

Training will be provided, so this could suit someone coming from a support, ERP, finance systems, or technical customer service background looking to grow their career further.

We are committed to providing reasonable accommodation to individuals with disabilities throughout the recruitment process. Please let us know if you require any adjustments