Senior Account Manager, Enterprise Embeds

Kota; Dublin; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Health Insurance via Kota

Pension with matched contributions up 

WFH stipend

Paid Time Off

Annual offsite

Job summary

Kota is hiring a Senior Account Manager for the Embed team to own and manage strategic enterprise client relationships, driving expansion across countries and channels. You’ll surface insights to shape product and operations while ensuring partners realise Kota Embed’s full value.

You’ll join as we scale with new clients, markets and opportunities, managing complex renewals and multi-year engagements in a fast-growing fintech/insurance space. This is a high-impact, senior commercial role.

Qualifications

• 8+ years in account management, partnerships or customer success.
• Strong relationship builder, confident with senior stakeholders and delivering board level presentations.
• Experience of managing large complex renewals and multi year engagements.
• Crafting of complex propositions, straddling technical, commercial and support.
• Thrives in a dynamic, unstructured startup environment.
• Iterates and executes quickly - has built process and strategies in previous high growth organisations.
• Highly organised, thrives under pressure, able to manage multiple clients at pace.
• Experience of going from zero to one and building new commercial frameworks.
• Has sold and managed technical products previously - can quickly move between reading a balance sheet and technical API documentation.
• Prior experience in health insurance, benefits, EOR/GP or SaaS/Fintech is a big plus

Responsibilities

• Drive client growth: expand usage across new countries, product modules and eligible populations, and build clear account plans, forecasts and expansion roadmaps.
• Spot upsell and expansion triggers early, then coordinate internally to execute them.
• Own strategic relationships as the primary contact for post-launch Embed clients, building multi-level relationships across their Product, Ops and Commercial teams.
• Run structured QBRs that align stakeholders and drive long-term partnership value.
• Own client-level escalations (not consumer queries), coordinating resolution across Product, Integrations, Expansion & Benefits, and Embed Operations, and keeping clients informed through issues or delays.
• Track account performance across revenue, lives, satisfaction and operational health, surfacing trends and risks early and turning them into clear action.
• Champion the voice of the client: distil feedback into insights for Product, Expansion and Ops, and help shape the Embed partnership model and lifecycle as we scale.

Skills

Account management

Partnerships

Customer success

Stakeholder management

Sales & renewals

Operations alignment

Tools

CRM systems

Job description

Kota is hiring a Senior Account Manager for the Embed team to own and manage strategic enterprise client relationships, driving expansion across countries and channels. You’ll surface insights to shape product and operations while ensuring partners realise Kota Embed’s full value.

You’ll join as we scale with new clients, markets and opportunities, managing complex renewals and multi-year engagements in a fast-growing fintech/insurance space. This is a high-impact, senior commercial role.