Senior Account Manager, EMEA (SaaS Growth & Renewals)

The Wrap; Irlanda; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Greenhouse is seeking a Senior Account Manager to join our EMEA Account Management team in Ireland. You will manage upper mid-market customers across Europe, driving renewals, retention and expansion with a strategic, partner‑level approach.

You will collaborate with Success, Legal, Finance, Deal Desk, and Professional Services to ensure exceptional value delivery and ROI for hiring teams. Strong SaaS sales experience and MEDDICC/ MEDDPICC familiarity are highly valued.

Formación

• 3+ years of experience in commercial account management, including 2+ years in a mid-market quota‑carrying role selling to organizations with 500+ employees.
• Experience owning both the renewal and retention motion and the upsell and expansion motion for a portfolio of existing customers.
• A proven track record of meeting or exceeding retention, renewal and expansion targets, including generating your own expansion pipeline.
• Experience selling subscription-based SaaS products. Experience with consumption-based products, such as AI products, is a plus.
• Proven success building executive relationships and quickly identifying decision‑makers and buying processes for SaaS investments.
• Preferred: training in a structured sales methodology. MEDDICC or MEDDPICC is preferred

Responsabilidades

• Own a book of upper mid-market customers across EMEA, driving retention, renewals and expansion.
• Spot churn risk early using customer and usage data, and own the resolution strategy, advising sales leadership where appropriate.
• Build strategic account plans that map out renewal strategy, expansion and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions, positioning yourself as a trusted strategic partner.
• Lead business reviews and strategic touchpoints that clearly show customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk and Professional Services to deliver a premium customer experience.
• Coach and mentor less tenured members of the team, sharing best practices and raising the bar.
• Help build and improve internal operational processes.
• Take on additional projects and responsibilities as business needs require.]
• You should have

Conocimientos

Strategic account management

Negotiation

Stakeholder management

Customer relationship

SaaS sales

Descripción del empleo

Greenhouse is seeking a Senior Account Manager to join our EMEA Account Management team in Ireland. You will manage upper mid-market customers across Europe, driving renewals, retention and expansion with a strategic, partner‑level approach.

You will collaborate with Success, Legal, Finance, Deal Desk, and Professional Services to ensure exceptional value delivery and ROI for hiring teams. Strong SaaS sales experience and MEDDICC/ MEDDPICC familiarity are highly valued.