Senior Account Manager

The Wrap; Irlanda; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Greenhouse is seeking a Senior Account Manager to join our EMEA Account Management team in Ireland. You will manage upper mid-market customers across Europe, driving renewals, retention and expansion with a strategic, partner‑level approach.

You will collaborate with Success, Legal, Finance, Deal Desk, and Professional Services to ensure exceptional value delivery and ROI for hiring teams. Strong SaaS sales experience and MEDDICC/ MEDDPICC familiarity are highly valued.

Formación

• 3+ years of experience in commercial account management, including 2+ years in a mid-market quota‑carrying role selling to organizations with 500+ employees.
• Experience owning both the renewal and retention motion and the upsell and expansion motion for a portfolio of existing customers.
• A proven track record of meeting or exceeding retention, renewal and expansion targets, including generating your own expansion pipeline.
• Experience selling subscription-based SaaS products. Experience with consumption-based products, such as AI products, is a plus.
• Proven success building executive relationships and quickly identifying decision‑makers and buying processes for SaaS investments.
• Preferred: training in a structured sales methodology. MEDDICC or MEDDPICC is preferred

Responsabilidades

• Own a book of upper mid-market customers across EMEA, driving retention, renewals and expansion.
• Spot churn risk early using customer and usage data, and own the resolution strategy, advising sales leadership where appropriate.
• Build strategic account plans that map out renewal strategy, expansion and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions, positioning yourself as a trusted strategic partner.
• Lead business reviews and strategic touchpoints that clearly show customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk and Professional Services to deliver a premium customer experience.
• Coach and mentor less tenured members of the team, sharing best practices and raising the bar.
• Help build and improve internal operational processes.
• Take on additional projects and responsibilities as business needs require.]
• You should have

Conocimientos

Strategic account management

Negotiation

Stakeholder management

Customer relationship

SaaS sales

Descripción del empleo

Greenhouse is the first Orchestrated Hiring Ecosystem: a single place that brings the right person and the right role together at the right time. Our mission is to make hiring work for everyone - so we go to great lengths to hire great people because we believe that they're the foundation of our success. At Greenhouse, you'll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can achieve our mission.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

Greenhouse is looking for a Senior Account Manager to join our EMEA Account Management team in Ireland, reporting to the leader of our Enterprise and Mid-Market Account Management team. Greenhouse is the first Orchestrated Hiring Ecosystem, bringing employers and job seekers together in one place to make hiring work for everyone in the AI era. More than 7,000 companies already run their hiring on Greenhouse.

Our Account Management team drives customer retention, growth and expansion, as well as continued product adoption. As a Senior Account Manager, you'll own a book of upper mid-market customers across Europe, leading both renewals and expansion from end to end. You'll be a strategic partner to your customers, understanding their business objectives and making sure Greenhouse delivers real value for their hiring teams. You'll also work closely with our Customer Success, Legal, Finance, Deal Desk, Professional Services, Product and Marketing teams.

Who will love this job

• A strategic account owner: you see the full picture of an account, protect and grow it, and recommend the best solution for both Greenhouse and our customers.
• A thoughtful negotiator: you stay effective and helpful through tough situations, competitive renewals and hard-to-close negotiations.
• A collaborative teammate: you build strong partnerships, internally and externally, to get the best outcome for the customer.
• A hardworking problem solver: you're not afraid to test, iterate and share ideas. You adapt quickly and are excited to be part of the fix.

What you'll do

• Own a book of upper mid-market customers across EMEA, driving retention, renewals and expansion.
• Spot churn risk early using customer and usage data, and own the resolution strategy, advising sales leadership where appropriate.
• Build strategic account plans that map out renewal strategy, expansion and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions to meet quota objectives.
• Develop relationships with executive stakeholders and champions, positioning yourself as a trusted strategic partner.
• Lead business reviews and strategic touchpoints that clearly show customer value and ROI.
• Partner with Customer Success, Legal, Finance, Deal Desk and Professional Services to deliver a premium customer experience.
• Coach and mentor less tenured members of the team, sharing best practices and raising the bar.
• Help build and improve internal operational processes.
• Take on additional projects and responsibilities as business needs require.

You should have

• 3+ years of experience in commercial account management, including 2+ years in a mid-market quota‑carrying role selling to organizations with 500+ employees.
• Experience owning both the renewal and retention motion and the upsell and expansion motion for a portfolio of existing customers.
• A proven track record of meeting or exceeding retention, renewal and expansion targets, including generating your own expansion pipeline.
• Experience selling subscription-based SaaS products. Experience with consumption-based products, such as AI products, is a plus.
• Proven success building executive relationships and quickly identifying decision‑makers and buying processes for SaaS investments.
• Preferred: training in a structured sales methodology. MEDDICC or MEDDPICC is preferred