Strategic EMEA Account Lead for Renewals & Growth (Remote)

Greenhouse; Ireland; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

Mental Health Resources

Financial Wellness

Parental Leave

25 Days Vacation

Employer Pension

Job summary

Greenhouse is seeking a Senior Account Manager to join our EMEA Account Management team in Ireland, reporting to the leader of Enterprise and Mid-Market.

You will own a book of upper mid-market customers across Europe, driving renewals, expansions and ensuring customers achieve real value from Greenhouse.

Collaborate with Customer Success, Legal, Finance and Product to deliver a premium customer experience and strategic partnerships.

Qualifications

• 3+ years in commercial account management for 500+ employee orgs.
• Experience owning renewal, retention and upsell motions.
• Proven track record meeting retention and expansion targets.
• Experience selling SaaS subscriptions; AI products a plus.
• Proven ability building executive relationships with SaaS buyers.
• MEDDICC or MEDDPICC training preferred; Command of the Message a plus.
• German or Dutch language skills or DACH/Benelux/Nordics exposure.
• Travel willingness: 10–15% with potential international trips.

Responsibilities

• Own a book of upper mid-market customers across EMEA, driving retention and expansion.
• Identify churn risk early using customer data and define resolution strategies.
• Develop strategic account plans mapping renewal strategies and upsell opportunities.
• Maintain an accurate pipeline and forecast of renewals and expansions.
• Engage executive stakeholders, positioning as a trusted strategic partner.
• Lead business reviews to clearly show customer value and ROI.
• Collaborate with Success, Legal, Finance, Deal Desk, and Professional Services.
• Mentor less tenured team members and share best practices.
• Help improve internal operational processes and take on extra projects.

Skills

Strategic account management

Negotiation skills

Cross-functional collaboration

Customer success mindset

Data-driven decision making

Job description

Greenhouse is seeking a Senior Account Manager to join our EMEA Account Management team in Ireland, reporting to the leader of Enterprise and Mid-Market.

You will own a book of upper mid-market customers across Europe, driving renewals, expansions and ensuring customers achieve real value from Greenhouse.

Collaborate with Customer Success, Legal, Finance and Product to deliver a premium customer experience and strategic partnerships.