Sales Support & Customer Care Specialist

Oliver James; Dublin; On-site; EUR 30,000 - 42,000; Full time

Job summary

Oliver James in Dublin is seeking an enthusiastic Sales Support assistant to work closely with our sales team, delivering outstanding customer service and helping drive sales objectives.

You will respond to inquiries by phone and email, process orders, prepare quotations, assist with stock takes, and provide admin support to the team, building strong customer relationships in a fast-paced environment.

Full training will be provided to develop product knowledge in lighting and related industries.

Qualifications

• Experience in customer service is essential.
• Strong communication and interpersonal skills are required.
• Motivated with a proactive attitude and a willingness to learn.
• Ability to work well in a team and also use own initiative.
• Excellent organisational and time management skills.
• Proactive and solution-focused approach to work.
• Exposure to lighting/electrical/construction industry is advantageous but not required.

Responsibilities

• Support the achievement of monthly and annual sales targets.
• Deliver exceptional customer service to both new and existing customers.
• Respond promptly to customer enquiries by telephone and email.
• Process customer orders accurately and efficiently.
• Prepare customer quotations and proactively follow up to maximise sales opportunities.
• Serve customers at the trade counter in a professional and welcoming manner.
• Provide administrative support to the sales team.
• Ensure customer requests and deadlines are completed accurately and on time.
• Assist with stock takes.
• Carry out any additional duties appropriate to the role as requested by management.

Skills

Customer service

Communication

Teamwork

Time management

Organisational skills

Proactive problem solving

Willingness to learn

Industry experience

Job description

Oliver James in Dublin is seeking an enthusiastic Sales Support assistant to work closely with our sales team, delivering outstanding customer service and helping drive sales objectives.

You will respond to inquiries by phone and email, process orders, prepare quotations, assist with stock takes, and provide admin support to the team, building strong customer relationships in a fast-paced environment.

Full training will be provided to develop product knowledge in lighting and related industries.