SaaS Delivery Lead: Implementations & Customer Success

Archer Recruitment Pte Ltd; Limerick; Hybride; EUR 72 000 - 88 000; Plein temps

Avantages offerts par ce poste

Performance-based incentives

Résumé du poste

Archer Recruitment Pte Ltd is seeking a Customer Delivery Manager to own end-to-end SaaS implementations and drive long-term customer success. You will work with senior leadership and cross-functional teams to shape the delivery function and ensure value is delivered throughout the customer journey.

Based in Limerick, Ireland, this hybrid role reports to the COO and focuses on onboarding, delivery within scope, KPI reporting, and continuous process improvement to enable growth and high customer

Qualifications

• 5+ years of experience in Customer Delivery, Project Management or Customer Success within a SaaS or technology-driven environment.
• Proven experience managing multiple customer implementations and delivering projects on time and within scope.
• Strong understanding of SaaS implementation processes, including data migration, integrations, onboarding and user training.

Responsabilités

• Lead the end-to-end implementation process from onboarding to successful delivery.
• Manage customer expectations and maintain strong stakeholder relationships throughout the journey.
• Collaborate with Product, Development and Customer Care to align delivery with company goals.
• Define and monitor delivery KPIs and drive process improvements across onboarding and implementations.
• Work closely with the COO to shape delivery strategy and scale the function across the business.

Connaissances

Customer Delivery

Project Management

Customer Success

SaaS

Description du poste

Archer Recruitment Pte Ltd is seeking a Customer Delivery Manager to own end-to-end SaaS implementations and drive long-term customer success. You will work with senior leadership and cross-functional teams to shape the delivery function and ensure value is delivered throughout the customer journey.

Based in Limerick, Ireland, this hybrid role reports to the COO and focuses on onboarding, delivery within scope, KPI reporting, and continuous process improvement to enable growth and high customer