SaaS Ad Tech Customer Success Manager - Remote

Exogroup; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible start times

Private health insurance

Remote work options

Training budget

Birthday off

Well-being activities

Pension scheme

Job summary

Exogroup is seeking a dynamic Client Success Manager to engage with external clients on SaaS products. The role includes onboarding clients, addressing issues, and collaborating with various teams to enhance client satisfaction.

Candidates should possess experience in digital advertising or SaaS, strong communication skills, and the ability to navigate a fast-paced environment. We offer competitive salaries, flexible work hours, and professional development opportunities.

Qualifications

• Must have previous experience in digital advertising/marketing or a SaaS company.
• Experience in a customer-facing role like customer support or account management.
• Ability to grasp new technical concepts quickly.
• Excellent level of English, both spoken and written.

Responsibilities

• Advocate for EXADS SaaS products with external clients.
• Educate new clients during onboarding.
• Address client issues and find solutions.
• Support technical/API integrations.

Skills

Digital advertising/marketing

Customer support

Account management

Technical problem-solving

Communication

Interpersonal skills

IT literacy

Bilingualism

Education

Degree in a relevant field or equivalent experience

Tools

Hubspot

Jira

Job description

Exogroup is seeking a dynamic Client Success Manager to engage with external clients on SaaS products. The role includes onboarding clients, addressing issues, and collaborating with various teams to enhance client satisfaction.

Candidates should possess experience in digital advertising or SaaS, strong communication skills, and the ability to navigate a fast-paced environment. We offer competitive salaries, flexible work hours, and professional development opportunities.