Customer Success Manager

exogroup; Dublin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Flexible start times

Private health insurance

Remote work options

Training budget

Birthday off

Well-being activities

Pension scheme

Job summary

Exogroup is seeking a dynamic Client Success Manager to engage with external clients on SaaS products. The role includes onboarding clients, addressing issues, and collaborating with various teams to enhance client satisfaction.

Candidates should possess experience in digital advertising or SaaS, strong communication skills, and the ability to navigate a fast-paced environment. We offer competitive salaries, flexible work hours, and professional development opportunities.

Qualifications

• Must have previous experience in digital advertising/marketing or a SaaS company.
• Experience in a customer-facing role like customer support or account management.
• Ability to grasp new technical concepts quickly.
• Excellent level of English, both spoken and written.

Responsibilities

• Advocate for EXADS SaaS products with external clients.
• Educate new clients during onboarding.
• Address client issues and find solutions.
• Support technical/API integrations.

Skills

Digital advertising/marketing

Customer support

Account management

Technical problem-solving

Communication

Interpersonal skills

IT literacy

Bilingualism

Education

Degree in a relevant field or equivalent experience

Tools

Hubspot

Jira

Job description

Company Overview

EXADS is an international software start up specialising in ad tech. In business since 2013, EXADS is a self sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of a wider group called EXOGROUP which is headquartered in Barcelona and has an office in Valencia, made up of 200+ talents.

At EXADS, we actively develop and maintain our own proprietary ad‑serving technology platform and custom‑built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast‑moving and demanding industry. We are revolutionising the online ad‑serving industry for advertisers, publishers and networks alike.

Responsibilities

• Advocate and main point of contact for EXADS SaaS products with external clients
• Having an in‑depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients
• Onboarding and educating new EXADS clients as they get started with the platform
• Addressing client issues and working on possible solutions
• Guiding and providing support for any technical and/or API integrations
• Acting as the voice of the customer internally
• Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
• Working cross‑functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
• Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling
• Identifying expansion opportunities and partnering with Sales to successfully close such opportunities

Qualifications

• Previous experience in digital advertising/marketing/a SaaS company
• Previous experience in a customer‑facing role/environment: customer support and account management will be highly valued
• You are IT literate and computer savvy
• Must have the ability to grasp new technical concepts quickly
• Excellent level of English, both spoken and written (any additional languages are a big plus)
• Prior experience with CRM & Ticket management solutions – a working knowledge of Hubspot and/or Jira are advantageous.
• Excellent time management, communication, and interpersonal skills
• Degree‑educated in a relevant field OR equivalent experience.

Considered a plus

• You understand the world of B2B SaaS companies.
• You are bi‑lingual
• You are a critical thinker and have a keen eye for problem‑solving.
• You have the drive to learn and grow your technical and process knowledge base.
• You are comfortable working in a startup‑like environment, and able to work both with the team and autonomously depending on the task at hand.

What we offer

We offer a position in a young, dynamic and international environment and the opportunity for permanent training, personal development, ambitious career growth and a competitive salary based on experience. Critical skills visa and relocation package can also be offered to the right candidate.

Most of all, we offer a position in a team that thrives on achievement, success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for open‑source software and enjoy working in a fast‑paced, challenging but rewarding environment, this position is for you!

Experience our benefits

• Flexible start times
• Private health insurance
• Remote work from home
• Home office set up budget of 500 Euros
• Tax Saver incentives: bike towork- travel saver ticket (Luas, Bus, Rail).
• Your Birthday off as a paid holiday
• Access to quality trainings through Udemy platform
• Additional internal and external trainings through our EXOGROUP University program
• Up to 1500 Eur of training budget and 5 days of study leave, every year
• Spanish, English, and Portuguese language lessons
• Employee referral program bonus - Earn 2500 Euros by referring someone!
• Subsidised well‑being activities.
• Co‑Subsidised lunchtime catering service.
• Exciting team buildings in locations such as Ibiza
• Calm App subscription
• Office Perks
• Relocation Package
• Pension Scheme

Legal and Data Privacy

The companies that are part of EXOGROUP are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the Protection Informative Clause Candidates.