Russian-English Ops SME: Real-Time Coaching & Policy

Teleperformance; Drogheda; On-site; EUR 40,000 - 49,000; Full time

Job summary

Teleperformance in Dublin is hiring an Operational Subject Matter Expert (Russian & English) for a 100% on-site role. Salary €44,351 with excellent benefits; strong coaching and problem-solving skills are essential to support agents and ensure high-quality outcomes.

You will rapidly resolve issues, liaise with Quality, Training and Ops, and advocate for users while maintaining superb service standards in a fast-paced environment.

Qualifications

• Fluent in Russian and English.
• 2+ years in shared services or BPO environment.

Responsibilities

• On-the-Fly Coaching: provide real-time support to agents to improve performance.
• Rapid Resolution: investigate user reports and expedite abusive content with accuracy.
• Connect the Dots: liaise between Quality, Training, and Ops to rollout policies.

Skills

Russian language

English language

Coaching

Communication

Job description

Teleperformance in Dublin is hiring an Operational Subject Matter Expert (Russian & English) for a 100% on-site role. Salary €44,351 with excellent benefits; strong coaching and problem-solving skills are essential to support agents and ensure high-quality outcomes.

You will rapidly resolve issues, liaise with Quality, Training and Ops, and advocate for users while maintaining superb service standards in a fast-paced environment.