French-Speaking Operations SME — Coaching & Policy

Teleperformance; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent benefits

Onsite role in Dublin

Great internal growth path

Job summary

Teleperformance is seeking an Operational SME – French speaking in an onsite Dublin role. The position offers a salary of €44,351 plus excellent benefits and a clear growth path. The SME will coach, support and enforce policies while liaising between training, quality, and operations.

Ideal candidates are fluent in French and English, with 2+ years in a shared services or BPO environment, and a strong emphasis on accuracy, empathy, and policy adherence.

Qualifications

• Fluent in French and English is required.
• Passion for providing 1:1 support with accuracy and empathy.
• Recognition of external English language testing or equivalent.
• Ability to coach and mentor agents and support teams.

Responsibilities

• Coach and mentor new hire agents during nesting phase on the floor.
• Provide real-time support by resolving inquiries with high quality, speed, empathy and accuracy.
• Assist in corrective and preventive action plans for performance improvement.
• Stay knowledgeable about client products and community standards; support policy changes with training.
• Demonstrate strong interpersonal, verbal and written communication skills with empathy.
• Advocate for the community and align with the mission to ShipLove.
• Investigate and resolve issues reported on client platforms, including abusive content.
• Enforce Client's Terms of Use by monitoring reports of abuse.
• Review production jobs within agreed turnaround times and quality standards.

Skills

French language

English language

Coaching

Empathy

Quality standards

Education

Some degree desirable

Job description

Teleperformance is seeking an Operational SME – French speaking in an onsite Dublin role. The position offers a salary of €44,351 plus excellent benefits and a clear growth path. The SME will coach, support and enforce policies while liaising between training, quality, and operations.

Ideal candidates are fluent in French and English, with 2+ years in a shared services or BPO environment, and a strong emphasis on accuracy, empathy, and policy adherence.