Russian Language Quality & Policy Specialist – Dublin

Tp-8f723eaf; Dublin; On-site; EUR 40,000 - 49,000; Full time

Benefits offered by this job

Excellent Benefits

Job summary

Teleperformance in Dublin is hiring a Quality & Policy Expert – Russian Language. This full-time, on-site role requires fluency in Russian and English and offers a clear path to growth within a fast-paced, multilingual operations environment.

As an Operational Subject Matter Expert, you will coach agents in real time, resolve complex user reports, and help roll out new policies and standards across Quality, Training and Ops.

Qualifications

• Fluent Russian and English language proficiency.
• 2+ years in a shared services or BPO environment.
• Strong cultural intuition and interpersonal skills.

Responsibilities

• On-the-Fly Coaching: provide rapid, real-time support to agents.
• Rapid Resolution: investigate user reports and escalate issues efficiently.
• Connect the Dots: liaise between Quality, Training and Ops to rollout policies.
• Advocate for Users: act with urgency and accuracy to protect the community.

Skills

Russian language

English language

Job description

Teleperformance in Dublin is hiring a Quality & Policy Expert – Russian Language. This full-time, on-site role requires fluency in Russian and English and offers a clear path to growth within a fast-paced, multilingual operations environment.

As an Operational Subject Matter Expert, you will coach agents in real time, resolve complex user reports, and help roll out new policies and standards across Quality, Training and Ops.