Road Freight Operator

Rhenus Logistics; Dublin; On-site; EUR 40,000 - 55,000; Full time

Job summary

Rhenus Logistics is seeking an organized export operations professional. You will understand client shipping needs, build strong relationships, and resolve issues during transit while maintaining accurate shipment records and documentation. Knowledge of customs and freight processes is essential.

The role requires experience in freight/transport and proficiency with MS Office; Azyra experience is a plus. Expect collaboration across teams and carriers to optimise rates and schedules.

Qualifications

• 2 years' proven experience in Export Operations.
• Experience in freight/transport industry.
• Proficient in MS Office applications and IT Systems.
• Customs knowledge/experience.
• Working knowledge of Azyra desirable (full training will be provided).

Responsibilities

• Understand the client’s shipping needs to provide logistics solutions.
• Develop relationships with clients to ensure satisfaction and repeat business.
• Resolve issues during shipping such as delays or damaged goods.
• Review shipping documentation to ensure compliance with company standards and regulations e.g., customs.
• Maintain records of all incoming and outgoing shipments.
• Access data bases to monitor, track, and verify shipments.
• Coordinate with shipping companies to negotiate rates and schedules for shipments.
• Understand road transport regulations and liability concepts under Standard Trading Conditions and International Conventions.
• Awareness of safety and cargo crime during transportation of goods.”

Skills

Relationship management

Interpersonal skills

Communication skills

Organizational skills

Customer service

Adaptability to change

Education

Third Level Qualification in business/logistics/related field

Tools

MS Office

Azyra

IT Systems

Job description

What You Can Expect** :**

Customer Service:

• Understanding the client’s business and shipping needs to provide comprehensive logistics solutions.
• Develop strong relationships with clients to ensure their satisfaction and repeat business.
• Resolve any issues that may arise during shipping, such as delays or damaged goods.

Administration:

• Reviewing shipping documentation to ensure compliance with company standards and regulations e.g., customs.
• Maintaining records of all incoming and outgoing shipments.
• Accessing multiple data bases to monitor, track, and verify incoming and outgoing shipments.

Accounts :

• Assists with the identification of cross sell/up sell opportunities to the customers.
• Responding to tender requests and providing quotations.
• Coordinating with shipping companies to negotiate rates and schedules for shipments..

Freight Forwarding:

• Understanding the importance of Standard Trading Conditions and their incorporation into International Contracts.
• Understanding the difference in the level of liability when acting as an Agent or as a Principal/Carrier.
• Know the complete and accurate information (Shipper's Instructions) to be received in writing from the Shipper for every consignment.

Road Transport:

• Understanding of the regulations of Road transport.
• Understanding of the most often used vehicles and documentation required for road movements - domestic and international.
• Understanding of the liabilities of Hauliers under Standard Trading Conditions (IRHA) and International Conventions (CMR).
• Awareness of Safety and Security/Cargo crime during transportation of goods.
• Calculation of freight rates on a per loading metre basis.

Dangerous Goods:

• Understanding the responsibility of different parties in the Supply Chain, liability, and risk management
• Understanding requirements of marking dangerous goods, labelling, plates, and placarding.
• Ability to locate and identify the correct hazardous details rom the dangerous goods list when provided with a UN number.
• Understanding of the specific documents required for a hazardous shipment for all Modes of transport.

What You Bring:

Skills

• Ability to develop and maintain effective relationships with customers, suppliers, management, and other teams in the company.
• Excellent Interpersonal and communication skills.
• Ability to listen to the needs and requirements of various stakeholders and effectively verbalise their own ideas.
• Excellent organisational skills to balance and prioritise their workload and meet deadlines.
• Excellent customer service skills to maintain and grow the Company’s client base.
• Ability to accept and effectively cope with change.

Experience

• 2 years' proven experience in Export Operations.
• Previous experience in the freight/transport industry.
• Experienced user of MS Office applications and IT Systems.
• Customs knowledge/experience.
• Working knowledge of Azyra desirable (full training will be provided).

Education

• Third Level Qualification in business development, business management, business administration, logistics, transportation, or related field desirable.