Freight Forwarder

Jobtailor; Dublin; On-site; EUR 35,000 - 55,000; Full time

Job summary

Jobtailor in Ireland seeks an experienced logistics professional to manage air freight operations, coordinate with airlines and suppliers, and ensure service levels meet deadlines. The role emphasizes planning, communication, and strong attention to detail in a fast-paced shipping environment.

Responsibilities include maintaining SOPs, resolving customer queries, and coordinating with subcontractors for transport.

Qualifications

• Experience in air freight operations and market understanding.
• Ability to negotiate with airlines, suppliers, and international offices.
• Strong planning, organisational, and problem-solving skills.
• Excellent communication skills, including phone-based interaction with customers.
• High attention to detail and ability to prioritise tasks under pressure.
• Strong administrative and customer service mindset.
• Proficiency in Microsoft Excel and Word.
• Good commercial awareness and understanding of cost and profitability.

Responsibilities

• Use internal systems to manage documentation and operational processes.
• Organise workflows to meet customer deadlines and service levels.
• Communicate with customers to gather relevant information and ensure their needs are met.
• Ensure compliance with all regulatory and legislative requirements.
• Maintain customer profiles and standard operating procedures (SOPs).
• Resolve customer issues and escalate where necessary.
• Coordinate with subcontractors and partners to arrange transport of goods.
• Raise invoices to customers and overseas offices in line with agreed rates.
• Monitor profitability of shipments and maintain financial awareness.
• Complete all administrative tasks in line with company policies and procedures.

Skills

Air freight operations

Negotiation

Planning

Communication

Attention to detail

Administrative tasks

Customer service

Excel

Word

Cost awareness

Tools

Excel

Word

Job description

Responsibilities

• Use internal systems to manage documentation and operational processes
• Organise workflows to meet customer deadlines and service levels
• Communicate with customers to gather relevant information and ensure their needs are met
• Ensure compliance with all regulatory and legislative requirements
• Maintain customer profiles and standard operating procedures (SOPs)
• Resolve customer issues and escalate where necessary
• Coordinate with subcontractors and partners to arrange transport of goods
• Raise invoices to customers and overseas offices in line with agreed rates
• Monitor profitability of shipments and maintain financial awareness
• Complete all administrative tasks in line with company policies and procedures

Requirements

• Experience in air freight operations and a solid understanding of the air freight market
• Ability to negotiate with airlines, suppliers, and international offices
• Strong planning, organisational, and problem-solving skills
• Excellent communication skills, including phone-based customer interaction
• High attention to detail and ability to prioritise tasks under pressure
• Strong administrative and customer service mindset
• Proficiency in Microsoft Excel and Word
• Good commercial awareness and understanding of cost and profitability