Customer Service Freight Specialist

Jobtailor; Naas; On-site; EUR 30,000 - 38,000; Full time

Job summary

Jobtailor is seeking a proactive Logistics Customer Services Administrator to join our Naas team. You will handle customer inquiries, bookings, invoicing, data entry and KPI reporting with accuracy and care.

You will collaborate with Operations and international offices to keep shipments on track, provide timely quotations, and maintain a high standard of service under pressure. This role requires strong IT skills (MS Office), attention to detail, and the ability to multitask while staying

Qualifications

• Experience in customer service within freight forwarding or logistics is desirable.
• Solid knowledge of the transport and logistics industry.
• Customer-focused with a commitment to excellent service delivery.
• Ability to stay positive under pressure and prioritise workload effectively.
• Reliable with strong multitasking and problem-solving skills.
• High level of accuracy, attention to detail, and numerical ability.
• Strong IT skills with the ability to learn new systems quickly (e.g. Cargolink, Webcost, MS Office).
• Excellent communication skills, both written and verbal, with a professional and courteous manner.

Responsibilities

• Communicate effectively with customers and internal departments via email and telephone.
• Receive, process, and accurately enter bookings into the company TMS.
• Instruct and update departments promptly to ensure timely movement of consignments.
• Liaise with Operations teams and overseas offices to meet customer expectations.
• Monitor deliveries to ensure completion within agreed timelines.
• Proactively resolve issues with customers and colleagues.
• Complete accurate and timely invoicing.
• Input costs into internal systems and manage POD requests where required.
• Prepare and submit quotations in accordance with current procedures.
• Create, maintain, and update KPIs using company systems and Microsoft Excel.
• Complete Non‑Conformance Reports when needed.
• Carry out daily administrative duties as required.
• Monitor volume trends and flag significant changes to management.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Numerical ability

IT skills

Tools

MS Office

Cargolink

Webcost

Job description

Responsibilities

• Communicate effectively with customers and internal departments via email and telephone.
• Receive, process, and accurately enter bookings into the company TMS.
• Instruct and update departments promptly to ensure timely movement of consignments.
• Liaise with Operations teams and overseas offices to meet customer expectations.
• Monitor deliveries to ensure completion within agreed timelines.
• Proactively resolve issues with customers and colleagues.
• Complete accurate and timely invoicing.
• Input costs into internal systems and manage POD requests where required.
• Prepare and submit quotations in accordance with current procedures.
• Create, maintain, and update KPIs using company systems and Microsoft Excel.
• Complete Non‑Conformance Reports when needed.
• Carry out daily administrative duties as required.
• Monitor volume trends and flag significant changes to management.

Requirements

• Previous customer service experience within a freight forwarding environment- desirable
• Knowledge of the transport and logistics industry.
• Customer‑focused with a commitment to excellent service delivery.
• Able to stay positive under pressure and prioritise workload effectively.
• Reliable with strong multitasking and problem‑solving skills.
• High level of accuracy, attention to detail, and numerical ability.
• Strong IT skills with the ability to learn new systems quickly (e.g. Cargolink, Webcost, MS Office).
• Excellent communication skills, both written and verbal, with a professional and courteous manner.

Hard Skills

• Booking Management
• Invoicing
• KPI Maintenance
• Data Entry
• Cost Input Management

Soft Skills

• Effective Communication
• Multitasking
• Positive Attitude Under Pressure