Retail Sportsbook Assistant: Customer Experience & Cash Handling

BoyleSports

Dublin

On-site

EUR 26,000 - 28,000

Full time

14 days+

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Job summary

BoyleSports is recruiting a Customer Service Assistant for our Camden Street shop. You will support the Shop Manager in daily retail operations, take and payout bets, and deliver a high-quality customer experience in a fast-paced environment.

Role includes opening/closing the shop, managing the team on occasion, cash handling, and promoting our multi-channel betting offerings. Training and development are available within a supportive team.

Qualifications

Customer service focused
Operate with trust and integrity
Flexibility as business operates 7 days a week
Be adaptable to shop environment
Great attention to detail and strong numeracy skills
An enthusiastic people person who can work on own initiative and as part of a team
A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers
Ambitious and driven to progress within the company
To promote the company brand and be results focused
Excellent communication skills
Problem solve and think creatively
Be organised, reliable and dependable
A proven good cash handing approach

Responsibilities

Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: Opening and closing the shop; Managing and guiding the shop team; Cash management procedures
You will have the opportunity to manage on occasion which will lead to further development opportunities.
Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
Keeping and maintaining shop presentation standards to a high quality throughout your working day.
Ensure that all procedures (safety, compliance and shop operations) are always followed.
Passionate about working within a team environment.
Adhere to Social Responsibility duties.
To introduce customers to our many in shop and online offerings/products.