Retail Duty Manager

Junction 14 Mayfield; Monasterevin; Vor Ort; EUR 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

60% Staff Discount

Peer Awards Scheme

Employee Referral Scheme

Free On-site staff parking

Excellent Career Progression Opportu…

Bike to Work Scheme

Zusammenfassung

Junction 14 Mayfield in Monasterevin, Co. Kildare, is seeking a fully flexible, full‑time Duty Manager to lead and motivate staff while delivering excellent customer service. You will set and maintain standards, support departments during busy periods, and uphold a welcoming atmosphere for customers.

The ideal candidate will be assertive, diplomatic, and capable of calm, professional decision‑making in a fast‑paced environment with a focus on sales targets and KPI achievement.

Qualifikationen

• Leadership and people management experience.
• Strong customer service orientation.
• Ability to work with cross‑functional teams and stakeholders.
• Excellent verbal and written communication skills.

Aufgaben

• Managing and motivating staff across the site, delegating duties as needed.
• Implementing company operating standards daily.
• Maintaining a consistent management presence and assisting departments during busy periods.
• Ensuring high standards of service at all times.
• Resolving customer complaints promptly and documenting handover details.
• Overseeing till operations, cash handling, and daily reconciliations.
• Balancing supervisor cash and ensuring stock is secure.
• Conducting regular site walkthroughs and reporting issues with equipment or facilities.

Kenntnisse

Leadership

People management

Customer service

Teamwork

Decision making

Communication

Problem solving

Jobbeschreibung

We are currently recruiting for a fully flexible full time Duty Manager in Junction 14, Mayfield, Monasterevin, Co.Kildare.

As a Duty Manager / Site supervisor you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.

Employee Benefits

• 60% Staff Discount
• Peer Awards Scheme
• Employee Referral Scheme
• Free On-site staff parking
• Excellent Career Progression Opportunities
• Bike to Work Scheme

Key Responsibilities

• Managing and motivating staff throughout the site and delegating duties when needed.
• Implement company operating standards on a daily basis.
• Providing consistent management presence throughout the site and assistance to all departments during busy periods, taking a hands on approach.
• Ensure a high standard of service is delivered at all times
• Prompt resolution of any customer complaints that may occur when on duty and reporting same in the handover diary.
• Ensuring that all tills have sufficient change and comply too cash holding policies.
• To be responsible for the processing of a coin order.
• To oversee the till reconciliation for all the different departments.
• To be responsible for the balancing of supervisor safe on a daily basis.
• To do regular walks of the site both inside and outside.
• To report any issues relating to the store equipment, I.E. coffee machine, ovens, fridges not working, leaks, spillages and damages etc. etc.
• Ensure all staff dress and appearance is according to company policy
• Ensure all drive offs, "did not collects (DNCs) are reported according to store procedures.
• Ensure all staff under your supervision get their required breaks.
• Be vigilant when on the shop floor; watch out for any potential theft of stock.
• Ensuring all staff members adhere to all regulation and legislation in place on site

The Ideal Candidate will be:

• Assertive & authoritative whilst also courteous & respectful
• Understand how to collaborate with various stakeholders
• Diplomatic
• Ability to take control of situations and address them in a calm and professional manner
• Can work in a fast‑paced environment
• Good/quick decision maker
• Structured and demonstrates the ability to plan ahead
• Experienced in people management
• Experienced in successfully achieving sales targets and KPI's which have been set out by the Management
• A customer focused manager who can build a quality and loyal customer base
• Excellent verbal and written communication skills
• We do not require the assistance of recruitment agencies at this time***