Retail Betting Assistant - Customer Experience & Shop Ops

Boylesports; Athlone; On-site; EUR 22,000 - 26,000; Full time

Job summary

BoyleSports in Athlone is seeking a Customer Service Assistant to deliver an outstanding betting and retail experience. You will support the Shop Manager and team to ensure smooth daily operations and maintain high standards while accurately handling bets.

You will be responsible for opening and closing the shop, assisting customers, cash handling, and guiding shoppers through the multi-channel offering with friendly, knowledgeable service.

Qualifications

• Customer service focused and able to deliver friendly, knowledgeable service.
• Trust and integrity in handling cash and transactions.
• Flexibility to operate 7 days a week and adapt to shop needs.
• Strong numeracy, detail oriented and able to work on own initiative.

Responsibilities

• Assist the Shop Manager and Assistant Manager with day-to-day operations.
• Open and close the shop; manage cash procedures and team guidance.
• Provide excellent customer service and promote in-store and online offerings.
• Handle bets accurately via EPOS and terminals; support multi-channel journey.

Skills

Customer service

Integrity

Flexibility

Adaptability

Attention to detail

People skills

Sports industry interest

Ambitious

Brand promotion

Communication

Problem solving

Organization

Cash handling

Job description

BoyleSports in Athlone is seeking a Customer Service Assistant to deliver an outstanding betting and retail experience. You will support the Shop Manager and team to ensure smooth daily operations and maintain high standards while accurately handling bets.

You will be responsible for opening and closing the shop, assisting customers, cash handling, and guiding shoppers through the multi-channel offering with friendly, knowledgeable service.