Restaurant Sales & Guest Experience Lead

RUPALI RESTAURANT PTE. LTD.; Dublin; On-site; EUR 42,000 - 64,000; Full time

Job summary

RUPALI RESTAURANT PTE. LTD. in Dublin, Ireland seeks an experienced hospitality professional to assist the restaurant manager in daily duties and oversee all areas of operations.

You will ensure guest satisfaction, manage costs, and uphold high standards of service and sanitation. The role requires a Bachelor’s degree in Hotel Management or equivalent, 3–5 years of experience, and weekend availability. Strong communication and leadership skills are essential to drive business growth and guest

Qualifications

• Bachelor’s degree in Hotel Management or equivalent.
• Advanced knowledge of Bangala Cuisine.
• Proven track record in sales and business development management.
• Excellent interpersonal, communication and presentation skills.
• At least an intermediate level of IT skills (MS Word, Excel, Power Point).
• Experience in establishing and managing a team of business development executives.

Responsibilities

• Assist and co-ordinate the restaurant manager in all aspects of the daily restaurant duties.
• Oversee and manage all areas of the restaurant and assist the restaurant manager to make final decision matters of importance related to guest service.
• Controls costs by reviewing portion control and quantities of preparation, minimizing waste, ensuring high quality of preparation.
• Maintain safe, secure and healthy environment by establishing, following and enforcing sanitation standards and procedures, complying with legal regulations.
• Publicizes the restaurant by designing and placing advertisements, inviting food editors to review the restaurant, contacting local magazines with feature ideas, encouraging local businesses to hold social events at the restaurant.
• Plans menu by consulting with chefs, estimates food costs & profits, adjusts menu.
• Maintains ambiance by controlling lighting, background music, glassware, dinnerware, & utensil quality & placement, monitoring food presentation & service.
• Estimates food needs, place orders with distributors, and schedule the delivery of fresh food and items.
• Ensure positive guest service in all areas, respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Investigate and resolve complaints concerning food quality and service.

Skills

Interpersonal skills

Communication

Presentation skills

Education

Bachelor’s degree in Hotel Management

Tools

MS Word

Excel

PowerPoint

Job description

RUPALI RESTAURANT PTE. LTD. in Dublin, Ireland seeks an experienced hospitality professional to assist the restaurant manager in daily duties and oversee all areas of operations.

You will ensure guest satisfaction, manage costs, and uphold high standards of service and sanitation. The role requires a Bachelor’s degree in Hotel Management or equivalent, 3–5 years of experience, and weekend availability. Strong communication and leadership skills are essential to drive business growth and guest