Resort Reservations & Guest Care Specialist

Faithlegg; Munster; On-site; EUR 26,000 - 38,000; Full time

Job summary

Faithlegg, a renowned resort in Ireland, is seeking a friendly, organized front-of-house professional to work with the reservations manager and team. You will deliver professional service to all guests, handle bookings, and promote the resort's facilities.

A flexible attitude to working hours is essential as midweek and weekend work is involved. The ideal candidate will have at least two years in a similar role, strong communication skills, and proficiency with Microsoft.

Qualifications

• Min of 2 years experience in a similar role.
• Excellent communication (written and oral) and interpersonal skills.
• Computer literacy with proficiency in Microsoft essential.
• Exceptional guest care and superb attention to detail.
• Self-motivated, trustworthy, enthusiastic & polite.
• The ability to complete projects/tasks within agreed timeframe.
• Opera Fidelio and knowledge of channel management/revenue management tools a distinct advantage.
• The ability to upsell all departments across the resort.
• Ability to use own initiative and to work as part of the team.
• Well groomed & neatly presented.

Responsibilities

• Ensure a professional, friendly and courteous service to all guests.
• Work varying shifts over 3-5 days per week.
• Promote the facilities and services on offer by the resort.
• Ensuring that service is delivered in accordance with agreed standards.
• Ensure that bookings for the outlets are accurately taken using the relevant system.
• Ensure that all information is communicated to the relevant party(parties) in a timely manner.
• To develop a strong working relationship with colleagues in your department and related departments.

Skills

2 years experience in similar role

Excellent communication

Interpersonal skills

Microsoft proficiency

Guest care

Attention to detail

Self-motivated and polite

Teamwork

Well groomed

Upselling across departments

Tools

Opera Fidelio

Channel management tools

Job description

Faithlegg, a renowned resort in Ireland, is seeking a friendly, organized front-of-house professional to work with the reservations manager and team. You will deliver professional service to all guests, handle bookings, and promote the resort's facilities.

A flexible attitude to working hours is essential as midweek and weekend work is involved. The ideal candidate will have at least two years in a similar role, strong communication skills, and proficiency with Microsoft.