Guest Reservations Specialist – Scenic Galway Hotel

Windward Management Ltd; Galway; Hybrid; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Meal on duty

Staff discounts throughout the Hotel &

Refer a friend scheme

Complimentary car-parking

Employee Assistance Programme

Job summary

The Connemara Coast Hotel in Galway is hiring a Reservations Agent to join its hospitality team. You will handle guest queries, maintain in-depth knowledge of hotel facilities, and work to maximise occupancy and rate while liaising with reception on billing.

Ideal candidates have hospitality experience, strong written and verbal communication, high computer literacy, good organisation, and PMS system knowledge. Windward Management offers a welcoming team and benefits across the group.

Qualifications

• Previous experience in a similar role in hospitality.
• Strong oral and written communication skills are essential.
• High level of computer literacy is essential.

Responsibilities

• To ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame.
• To ensure that you have an in-depth knowledge of your department product and goals, in addition to being aware of all the Hotel’s facilities.
• To ensure that we maximise yield through occupancy and rate.
• To liaise with reception to resolve any queries from guest billing.

Skills

Communication skills

Computer literacy

Organisation

PMS system knowledge

Tools

PMS system

Job description

The Connemara Coast Hotel in Galway is hiring a Reservations Agent to join its hospitality team. You will handle guest queries, maintain in-depth knowledge of hotel facilities, and work to maximise occupancy and rate while liaising with reception on billing.

Ideal candidates have hospitality experience, strong written and verbal communication, high computer literacy, good organisation, and PMS system knowledge. Windward Management offers a welcoming team and benefits across the group.