Reservations Agent

Castlemartyr Resort; Castlemartyr; On-site; EUR 25,000 - 35,000; Full time

Job summary

Castlemartyr Resort in East Cork invites applications for the role of full time Reservations Agent. The successful candidate will ensure reservations are processed in a pleasant, professional, and efficient manner under the direction of the Management Team.

As part of the Castlemartyr team, you will be operating in exciting, fast-paced quality service outlets. This is a great opportunity to grow and develop a career within a luxury 5-Star resort.

Qualifications

• Previous front office/ reservations experience (1 year)
• Positive personality with a passion to succeed.
• Fluent written and spoken English.

Responsibilities

• To help the reservation department reach predetermined targets, while at all times ensuring that the defined 5* standards are implemented and adhered to.
• To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times.
• To communicate effectively with guests and potential guests in a professional manner.
• To ensure you have extensive knowledge of the hotel facilities, bedroom categories, rates, services, menu content etc and of local amenities, transport and places of interest to ensure that you can respond fully to any guest enquiries accurately.

Skills

Front office experience

Reservations experience

Fluent English

Customer service

Self-motivated & organized

Job description

We are inviting applications for the role of full time Reservations Agent.

The successful candidate will ensure reservations are processed in a pleasant, professional, and efficient manner under the direction of the Management Team.

As part of the Castlemartyr team, you will be operating in exciting, fast-paced quality service outlets. This is a great opportunity to grow & develop a career.

Knowledge and experience in the following areas is essential:

• Previous front office/ reservations experience (1 year)
• Positive personality with a passion to succeed.
• Fluent written and spoken English.

Personal Qualities

• Ability to show a positive attitude towards guests and colleagues at all times.
• Be self-motivated, being able to work alone with good personal organisation.
• Excellent interpersonal skills.
• Excellent leadership skills

Duties include but are not exclusive to:

• To help the reservation department reach predetermined targets, while at all times ensuring that the defined 5* standards are implemented and adhered to.
• To ensure that all guests / staff receive the highest levels of service standards, courtesy and professionalism at all times.
• To communicate effectively with guests and potential guests in a professional manner.
• To ensure you have extensive knowledge of the hotel facilities, bedroom categories, rates, services, menu content etc and of local amenities, transport and places of interest to ensure that you can respond fully to any guest enquiries accurately.

Castlemartyr Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We have full-time and part-time positions available on rostered basis, which includes weekends and evening shifts

Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

Work With The Best

We pride ourselves on being a diverse team of professional, passionate, and caring individuals, with our guests at the heart of everything we do.

Nestled amid East Cork’s woodlands, Castlemartyr Resort is a luxury 5-Star Resort which is richly steeped in Irish history and tradition. We recognise that our team are the foundation to our success.

Clear opportunities for progression are a priority for us.