Resort Operations & Guest Experience Lead

Collins McNicholas Group; Donegal; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Collins McNicholas Group is seeking an experienced Operations Resort Manager for a Donegal/Sligo resort. The role focuses on establishing the operational backbone, systems and standards to run the resort efficiently, maximise bookings and deliver an excellent guest experience.

Responsibilities include setting up processes, managing reservations and pricing, coordinating housekeeping and maintenance, and driving guest satisfaction through effective marketing, staffing and financial oversight.

Aufgaben

• Set up operational systems and PMS for reservations, pricing, guest info and payments.
• Manage online bookings, channel management and strategic pricing across platforms.
• Oversee housekeeping, maintenance, guest communications and incident reporting.
• Coordinate staff, cleaners and contractors; maintain safety and compliance.
• Monitor occupancy, revenue, costs and guest satisfaction; implement improvements.
• Lead website development, direct online booking and marketing campaigns.
• Handle reservations from enquiry to post-stay, including deposits and refunds.
• Develop and maintain standard operating procedures, manuals and checklists.

Jobbeschreibung

Collins McNicholas Group is seeking an experienced Operations Resort Manager for a Donegal/Sligo resort. The role focuses on establishing the operational backbone, systems and standards to run the resort efficiently, maximise bookings and deliver an excellent guest experience.

Responsibilities include setting up processes, managing reservations and pricing, coordinating housekeeping and maintenance, and driving guest satisfaction through effective marketing, staffing and financial oversight.