Resident Experience Coordinator

Occu; Dublin; On-site; EUR 26,000 - 36,000; Full time

Job summary

Occu is Ireland’s leading independent PRS Asset Manager seeking a Resident Support Associate to be the first point of contact for residents by phone and email. You will assist in coordinating communications, triaging enquiries and supporting routine property and portfolio administration.

The role offers exposure to residential operations and opportunities to progress within the Property Management team as you build knowledge, judgement and practical skills in a governed, asset-backed environment.

Qualifications

• Entry-level role; attitude, potential and willingness to learn are valued.
• Customer service, hospitality, retail, or admin experience is acceptable.
• Organised, proactive and customer-focused with strong communication.

Responsibilities

• Act as first point of contact for resident phone calls and emails.
• Provide friendly, professional, solutions-focused service.
• Acknowledge enquiries and provide updates as appropriate.
• Direct enquiries to the relevant Property Manager.
• Monitor shared inboxes and review incoming tickets for urgency.
• Support routine administrative processes within the Property Management team.
• Assist with move-in/move-out and onboarding administration.

Skills

Customer service

Hospitality

Retail

Resident experience

Administration

Property administration

Lettings support

Service-focused environment

Tools

Microsoft Office

Job description

Occu is Ireland’s leading independent PRS Asset Manager seeking a Resident Support Associate to be the first point of contact for residents by phone and email. You will assist in coordinating communications, triaging enquiries and supporting routine property and portfolio administration.

The role offers exposure to residential operations and opportunities to progress within the Property Management team as you build knowledge, judgement and practical skills in a governed, asset-backed environment.