Property Management Assistant - Residential Management & Lettings

Savills; Dublin; Hybrid; EUR 36,000 - 60,000; Full time

Job summary

Savills Ireland seeks a proactive Property/Resident Services role to support our PRS team in Dublin. You will handle resident communications, arrears processes, maintenance coordination, rent reviews and RTB registration, contributing to excellent tenant service within a leading international firm.

You will work with a dedicated team to ensure data accuracy, timely responses and high-quality output. A positive, professional approach and strong organisational skills are essential.

Qualifications

• Lettings/tenant management experience is desirable, not required.
• Ability to learn and implement a new computer system.
• Proficiency in Word and Excel.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Team player with a customer service focus.

Responsibilities

• Support Property Managers and keep lettings and rental data up to date.
• Arrears management and rent review coordination.
• Organise and coordinate maintenance requests.
• Liaise with residents in a professional manner.
• Provide high level customer service to residents and applicants.
• Carry out property inspections as needed.
• Respond to enquiries within service levels.
• Contribute to ad-hoc projects from Management.

Skills

Lettings experience

Learn new system

Word and Excel

Interpersonal skills

multitasking

Communication skills

Team player

Solution oriented

Negotiation skills

Deadline driven

Tools

Microsoft Office

Job description

This is an exciting opportunity to join Irelands leading PRS team in a busy, professional, and dynamic environment. This is an exciting role that involves all aspects of resident property management which involves resident communication, arrears management, maintenance coordination, rent review / reviews. The role involves working part of a dedicated team to support a leading market client offering exceptional resident services within the PRS sector..

The candidate must be self-motivated, organised, efficient and have a wonderful approach to dealing with residents and ensuring they receive a high level of customer service. This is an excellent opportunity to join a leading international company and enhance your tenant management experience to develop your career further

• Support Property Managers and ensure that systems are thoroughly kept up to date and accurate for all lettings and rental data
• Arrears Management
• Rent Review / Review
• RTB Registration
• Carry out property inspections
• Ensuring all enquires are responded to in line with agreed service levels
• Organize and co-ordinate maintenance requests from resident within agreed timeframe
• Liaise with residents in professional and friendly approach
• Provide first class customer service to residents and applicants
• Ad-hoc projects provided by Management

Skills, Knowledge and Experience

• Lettings & Tenant Management experience is not essential but desirable
• Must have the ability to learn and implement a new computer system
• Must be Word and Excel proficient
• Strong interpersonal skills
• Ability to handle multiple tasks
• Excellent communication skills displaying sensitivities to and understanding of residents’ needs
• A team player
• Solution based
• Good communicator and negotiation skills
• Understanding the importance of achieving deadlines and ensuring quality output

Pragmatic approach to problem solving