Boutique Hotel Reservations Specialist

SSG HOTELS PTE. LTD.; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Discounts on F&B and room rates worldwide

Access to Global Learning + Development tool

Yearly staycation at Garcha Group hotels

20% off food and alcohol bills

Job summary

SSG HOTELS PTE. LTD. is seeking a Reservation Associate to manage customer reservations effectively. This role involves processing requests, responding to inquiries promptly, and ensuring guest satisfaction by managing room availability.

The ideal candidate should have at least 1 year of experience in a similar role, with strong communication skills in English. Benefits include hotel discounts and personalized learning and development opportunities.

Qualifications

• Minimum 1 year experience in a similar role.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Ensure all correspondence is replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type.
• Explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests.

Skills

Fluent in English

Excellent telephone etiquette

Excellent email etiquette

Job description

SSG HOTELS PTE. LTD. is seeking a Reservation Associate to manage customer reservations effectively. This role involves processing requests, responding to inquiries promptly, and ensuring guest satisfaction by managing room availability.

The ideal candidate should have at least 1 year of experience in a similar role, with strong communication skills in English. Benefits include hotel discounts and personalized learning and development opportunities.