Reservations Supervisor

MURRAY PTE. LTD.; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Discounts on F&B and room rates

Global Learning + Development access

Yearly staycation in Garcha Group hotels

20% off Food/Alcohol Bill at Garcha restaurants

Job summary

A leading hospitality group in Dublin is seeking a Reservations Agent to handle guest reservations and inquiries. This role involves processing requests, responding to guest communication within 24 hours, and identifying reservation needs. The ideal candidate has at least 1 year of experience, is fluent in English, and possesses excellent telephone and email etiquette. The company offers discounts at hotels and personalized learning opportunities for career growth.

Qualifications

• At least 1 year of experience in a similar role.
• Fluent in English, both written and spoken.
• Excellent telephone and email etiquette.

Responsibilities

• Process all reservation requests and changes.
• Ensure correspondence is replied to within 24 hours.
• Identify guest reservation needs.
• Explain guarantee and cancellation policies.
• Document special requests from guests.
• Maximize revenue following sales techniques.

Skills

Telephone etiquette

Email etiquette

Customer service

Fluent English

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence are replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.

• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Key Requirements

• At least 1 year experience in a similar role
• Fluent in English (Written and Spoken)
• Excellent telephone & email etiquette