Cluster Reservations Executive

SSG HOTELS PTE. LTD.; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Discounts on F&B and room rates worldwide

Access to Global Learning + Development tool

Yearly staycation at Garcha Group hotels

20% off food and alcohol bills

Job summary

SSG HOTELS PTE. LTD. is seeking a Reservation Associate to manage customer reservations effectively. This role involves processing requests, responding to inquiries promptly, and ensuring guest satisfaction by managing room availability.

The ideal candidate should have at least 1 year of experience in a similar role, with strong communication skills in English. Benefits include hotel discounts and personalized learning and development opportunities.

Qualifications

• Minimum 1 year experience in a similar role.

Responsibilities

• Process all reservation requests, changes, and cancellations.
• Ensure all correspondence is replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type.
• Explain guarantee, special rate, and cancellation policies.
• Accommodate and document special requests.

Skills

Fluent in English

Excellent telephone etiquette

Excellent email etiquette

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group, which currently manages the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars

• Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)
• Whiskey Library & Jazz Club (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits

• As an associate of a Marriott hotel, you, your parents or parents‑in‑law, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates personalized learning experiences designed to help you thrive in your Marriott career journey.
• 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.
• 20% off food and alcohol bill at all Garcha Group restaurants and bars.

Responsibilities

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Ensure that all correspondence is replied within 24 hours.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.
• Any other duties or tasks as requested by management.

Key Requirements

• At least 1 year experience in a similar role.
• Fluent in English (written and spoken).
• Excellent telephone and email etiquette.